Incredibly rude and uncaring of the patients' well-being. The appointments never start on time, we have to wait between 10-15 minutes every visit. What's the point of making us arrive on time then if they don't practice being punctual themselves. They don't ever explain the terms they use on me, and when I ask, they seem annoyed as if everyone should know the dental jargon. I had to come back multiple times for a procedure that they were unable to perfect the first visit. Some of the staff are very friendly but others are downright condescending.
I tried this dentist for the first time after seeing fairly positive reviews. I went in for a routine cleaning and check-up, and was told that I needed to spend $900 to fix a tiny whole on my root canal (I got a second opinion and was told this wasn't necessary). The cleaning was thorough and seemed well done. However, the dental hygienist and the dentist were very robotic in their manners. Upon meeting the dentist for the first time, she did not greet me at all, nor did she give her name, so I can't identify her. She spent about 1-2 minutes looking inside my mouth, with little to no explanation of the checkup results, besides needing a $900 fix. She did so very quickly, stood up abruptly, and left, without any departing greeting. Overall, the service was poor, and I might be skeptical of their recommendations, although the cleaning seemed fairly well done.
I have had a wonderful experience at the Bountiful Monarch Dental office over the past 2 years. The front office is very friendly and greets me by name when I come through the door. I feel like a person and not a patient. My dentist is very personable and tells me what is involved for the procedure. She makes sure that I am comfortable and answers all of my questions. I have never had an issue with my dental treatment.
My kids have received excellent orthodontic treatment from the orthodontist. He is thorough and always makes my kids smile during their visit.
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