I scheduled an appt with Mark Stephens to have a wisdom tooth removed after I was told he was a great dentist. Upon calling to set up the appt, immediately the reception asked what insurance carrier I had; thus, I responded with the name. She then stated that his office accepted my insurance and I would only have a co-pay. However, when I arrived at the appt the next day. I filled out all of the paperwork and waited until my name was called. I met Dr. Mark Stephens who proceeded to numb my tooth I was having pulled which took about 10 minutes. I then sat for approximately an hour waiting for him to come back to begin the procedure. After all that time, in walks a receptionist later followed by Dr. Stepehens nonchantly. He tells me that they don't take my insurance after all, but he is willing to pull it for $<url removed>. Oh and he then says, " Enjoy my Christmas." I was furious as I had wasted all that time at his office!! He did not say he was sorry for my incovience or nothing. Then as I walked out the room, the receptionist had the nerve to say that he may charge me $56 for a consultation. This dentist and his staff are a joke. They lack professionalism and simply don't care. Whatever you do- don't waste your time and money with this dentist and his staff. GO SOMEWHERE ELSE!!
They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. I didn't experience any pain during my teeth cleaning. They are always very careful and gentle. I will definitely refer my friends and family here. They were great and I think more people should know about them. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. They always go above and beyond to make sure I understand every single detail about my dental procedures. I'm always able to get all my questions answered, and I'm never nervous about starting a procedure.
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