I scheduled an appt with Mark Stephens to have a wisdom tooth removed after I was told he was a great dentist. Upon calling to set up the appt, immediately the reception asked what insurance carrier I had; thus, I responded with the name. She then stated that his office accepted my insurance and I would only have a co-pay. However, when I arrived at the appt the next day. I filled out all of the paperwork and waited until my name was called. I met Dr. Mark Stephens who proceeded to numb my tooth I was having pulled which took about 10 minutes. I then sat for approximately an hour waiting for him to come back to begin the procedure. After all that time, in walks a receptionist later followed by Dr. Stepehens nonchantly. He tells me that they don't take my insurance after all, but he is willing to pull it for $<url removed>. Oh and he then says, " Enjoy my Christmas." I was furious as I had wasted all that time at his office!! He did not say he was sorry for my incovience or nothing. Then as I walked out the room, the receptionist had the nerve to say that he may charge me $56 for a consultation. This dentist and his staff are a joke. They lack professionalism and simply don't care. Whatever you do- don't waste your time and money with this dentist and his staff. GO SOMEWHERE ELSE!!
They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. I didn't experience any pain during my teeth cleaning. They are always very care ful and gentle. I will definitely refer my friends and family here. They were great and I think more people should know about them. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. They always go above and beyond to make sure I understand every single detail about my dental procedures. I'm always able to get all my questions answered, and I'm never nervous about starting a procedure.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published