They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here.