Their staff was friendly enough, but I was concerned that some of the flyers in their window were grossly out of date. The examining rooms are reasonably bright and child-friendly but they could use a fresh coat of paint. The pediatricians are great but I was once forgotten in a waiting room. I suppose it happens. The parking situation, however, is a nightmare and once, when I had an emergency, they had forgotten to tell me to call the hospital when they are not there and their answering machine, due to a power failure, had deleted that important message. Needless to say, I had to find an emergency pediatrician in a pinch.
They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. Whatever cologne they were wearing was one of the best I've eve r smelled. It made my experience that much more enjoyable. I appreciated that during the appointment they made a point to address both me and my child. I was glad that they made an effort to include both of us. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. I felt very safe in their care. I definitely trust them.
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