Western Dental Centers - Pasadena is a Orthodontist facility at 470 N Los Robles Ave in Pasadena, CA.
Western Dental Centers - Pasadena
ServicesWestern Dental Centers - Pasadena is an Orthodontist located in Pasadena, CA. An Orthodontist specializes in orthodontics, gold brackets, ceramics, invisalign, dentofacial, oral sedation, Rembrandt whitening, tooth whitening, braces, tooth bleaching.
Please call Western Dental Centers - Pasadena at (626) 578-1913 to schedule an appointment in Pasadena, CA or to get more information.
The receptionist is kind of rude unwelcoming. I thought I might catch a chill with how cold they were to me. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. I know that they have a lot of clients here so I understand that they may not remember my name every time. They always try to make the effort and for this I am grateful. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. Their office was clean enough, nothing special though.
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was friendly enough, but they didn't go out of their way to help me in any constructive way. After waiting for more than 2 hours to see the Dentist, the Dentist's diagnosis seemed canned and inspired no trust. I told her this so she simply left me in the exam room without a word and left to speak with the Office Manager.
The office manager gave me another dentist, who ended up doing a procedure on me that I didn't authorize.
I would never visit them again. I was very disappointed.
I went on a Saturday ( NEVER DO THAT). I wanted in the waiting room for OVER 2 hours. Finally after constantly asking why it was taking so long they tookmy X-rays and put me into a room? I wanted in the room for at least 25 maybe 30 minutes. I was letting them know I was about to walk outandwould not like my insurance to be charged for this waste of a visit. And that was when the dentist came to see me. After waiting there for almost 3 hours the dentist was rushing through my turn. I have never gone back and I hope to God I never will have to. The worst dentist experience ever. Besides the horrendous wait they paid close attention to me and all of my questions were answered. Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort. The office was very easy to locate. I didn't have any trouble finding it at all.
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