I have been going to Dr. Kent for years now. They have always been very professional and the most friendly and courteous staff I have ever seen. I cannot say enough good things about Dr. Kent and the people at South Coast Family. All my friends and family also go there and we have never had a bad experience. Just a fantastic doctor and a great overall practice.
I was in the office on January 2013 and no one else was there and secretary asked me for my insurance card and I gave it to her and she made a copy and gave it back and after 15 minutes I asked her what was my co-pay. She said, "I will let you know once you are done." After visiting with the doctor, she told me that I was not covered as they accept only PPO while mine was HMO and when I told her why she did not tell me before, she stated, she thought I was PPO and later the office sent me the bill for the full amount and I went there to talk to the office manager, she told me; "you signed that you will pay if insurance does not pay" so you have to pay.....I live in Laguna Niguel and I sent this story to all my friends who live in this area. Also I sent the story to all my co-workers (650 employees) to make them aware of this office. I am so sorry for Dr. Kent who will lose his patients for his terrible staff. Dr Michael Kent for sure is a very good doctor, very friendly and very knowledgeable, but the staff is horrible, unfriendly, rude and unprofessional. They definitely need to be trained, otherwise they will lose their patients. I sent a letter to Dr. Kent about their staff's behavior and I am sure the letter was never received by him.
I will definitely refer my friends and family here. They were great and I think more people should know about them. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.
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