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Michael Kent, MD

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Michael Kent, MD
South Coast Family Medical Center, Inc.
(30 Reviews)
> Get Phone Number & Directions
25500 Rancho Niguel Rd. Suite 100 Laguna Niguel, CA 92677
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Consumer Feedback

(30 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Was this doctor's staff friendly?
Yes, they went above and beyond
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Would you recommend this doctor to others?
I Already Have
Did you leave the office feeling satisfied with your visit?
Completely
by Anonymous xxx.xxx.216.118
August 08, 2014
Was this doctor's staff friendly?
Yes, they went above and beyond
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Would you recommend this doctor to others?
I Already Have
Was this doctor friendly?
Extremely Friendly
Did this Provider let you know upfront what the approximate cost of the services would be?
Yes
by Chuck xxx.xxx.148.209
July 03, 2014
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous xxx.xxx.206.49
November 01, 2013
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.199.3
October 27, 2013
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous xxx.xxx.69.9
July 24, 2013
Would you recommend this family doctor to others?
Yes
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.195.164
May 14, 2013
Was this provider's office too loud?
No, it wasn't too loud
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.229.65
May 08, 2013
I have been going to Dr. Kent for years now. They have always been very professional and the most friendly and courteous staff I have ever seen. I cannot say enough good things about Dr. Kent and the people at South Coast Family. All my friends and family also go there and we have never had a bad experience. Just a fantastic doctor and a great overall practice.
by Tony R. xxx.xxx.191.18
February 28, 2013
I was in the office on January 2013 and no one else was there and secretary asked me for my insurance card and I gave it to her and she made a copy and gave it back and after 15 minutes I asked her what was my co-pay. She said, "I will let you know once you are done." After visiting with the doctor, she told me that I was not covered as they accept only PPO while mine was HMO and when I told her why she did not tell me before, she stated, she thought I was PPO and later the office sent me the bill for the full amount and I went there to talk to the office manager, she told me; "you signed that you will pay if insurance does not pay" so you have to pay.....I live in Laguna Niguel and I sent this story to all my friends who live in this area. Also I sent the story to all my co-workers (650 employees) to make them aware of this office. I am so sorry for Dr. Kent who will lose his patients for his terrible staff.
Dr Michael Kent for sure is a very good doctor, very friendly and very knowledgeable, but the staff is horrible, unfriendly, rude and unprofessional. They definitely need to be trained, otherwise they will lose their patients. I sent a letter to Dr. Kent about their staff's behavior and I am sure the letter was never received by him.
by Sharareh Iravani xxx.xxx.150.68
February 18, 2013
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
by Anonymous xxx.xxx.80.145
August 12, 2012
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Map and Directions
25500 Rancho Niguel Rd. Suite 100, Laguna Niguel, CA 92677