Office review not just for Dr. Gross. Appointments, waiting time, very poor. Appointments take a while to schedule, not really a problem, but based on my last three visits, i waited, over 20 minutes, over 45 minutes, and on third, although early(no wait) was told they couldn't see me because had to be seen by Gross before could have refraction test. so i missed half a day of work because they scheduled me for a refraction test when they shouldn't have. Already had check up scheduled with Gross for about 3 weeks later. Like another reviewer, I have seen that angry side of Gross, twice. Once at a staff member, i remember their scared look on their face, like a child being scolded, and another at me because i wasn't grasping something he was explaining was happening to me, probably something he sees everyday, but i was experiencing for the first time in 43 yrs. Then there's the guy that does the refraction test, does a good job, but don't expect any sense of decent bedside manner. he's doing his job and is dismissive or short when you ask questions, and of course tells you that test was an additional $40, AFTER he's already done it, so much for a choice. So, I was still willing to go back even with the personality quirks of Gross & the refraction guy. They had my records for years, Gross told me what was happening to me, which is essentially i'm getting old and that's what is going on with my eyes; and Refraction guy got prescription spot on. So i was going back. I'll deal with the quirks if the final results are good. Most recent visit though was when they scheduled me but wouldn't provide the service. So i'm done, i'll start over with someone else. It's just not worth to have to deal with all that.
July 17, 2013
They always made sure that I wasn't in any pain. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time.
April 28, 2013