ServicesPamela L Daly, DPM provides podiatry in Saratoga Springs, NY at 1 West Ave Suite 200, Saratoga Springs, NY 12866. Podiatrists are able to treat conditions and disorders of the foot, ankle and lower leg. A Podiatrist may treat bunions, calluses, ingrown toenails, heel spurs or foot deformities.
To determine if Pamela L Daly, DPM can help you, please call the Saratoga Springs, NY office at (518) 584-1590 for more information.
Office staff was professional but not particularly friendly. Dr. Daly spent next to no time with my son. I explained his issue (severe flat feet) to her nurse and then to her. She "looked" at his feet, had him stand and based on that alone decided he needed orthotics. We received approval from our insurance for the orthotics but the scan to have them made would cost us $100 out of pocket. We arrived early for our appointment for the scan, explained to the front desk staff that my son had his middle school orientation that day and was told that "I hope we can get him in soon" We sat and waited for half an hour at which point we asked how much longer and were told she was running just a little behind. I was told that the scan would only take 5 minutes though. We got into the exam room an HOUR past our appointment time, my son was already nervous about it taking so long. At this point we waited another 20 minutes in the exam room for the nurse to attempt to get the scan working. She kept re-starting the computer, unhooking the cords and rehooking them. Dr. Daly stuck her head in the door, the nurse explained the problem and exchanged a few words with the doctor about the scan. At no time did the doctor make eye contact with me or my son, apologize for our extreme wait, apologize for the scan not working. Nothing. She didn't acknowledge our presence in any way. After several more attempts to get the scan to work I was so frustrated that we decided to leave. The nurse apologized and seemed embarrassed. The front desk staff was apologetic at this point as well, recognizing the fact that we had waited over an hour for an appt for a scan that was supposed to take 5 minutes and ultimately we never received. I requested my $100 back, explained how deeply upset my son and I were, at this point he was practically in tears because we would be late for his orientation and still had not gotten the scan. I fully expected to receive a phone call from the office, offering to have my son come in at our earliest convenience and apologizing for our terrible experience. We received no such call or apology. Unfortunately our authorization from our insurance covers his orthotics through Dr. Daly and we will be forced to go back. I absolutely would not recommend this office or this doctor. I have never been treated with such lack of respect and disregard for our time.
As an RN, I am always skeptical about visiting a new provider. After meeting with Dr Daly and her staff, I felt relieved and impressed with the level of care I received. Her assistant took a thorough look at my medical history and seemed knowledgeable even though she looked young. The staff clearly had good communication with Dr Daly because as soon as the assistant was done, the doctor came right in to further asses my problem. It was convenient to have my XRAYs done in office, instead of having to go to another facility, pay another copay, and wait for results. The overall presence of Dr Daly and her staff was welcoming. I greatly appreciated the "get things done" attitude. The wait was a little long for my initial visit, but for the second appointment they were able to get me right in. The office seemed busy at times, but have been focused on my care and helpful with any questions I ask. I definitely feel comfortable receiving care from this office.
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