Sameh Aly, MD

Sameh Aly, MD
Sameh A Aly, MD 10110 Molecular Drive, Suite 105 Rockville, MD 20850
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
Were you able to relax during your appointment?
Yes, I was completely at ease
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider prominently display their diplomas or business license?
Yes
Was the waiting area spacious?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider remember you by name?
Sometimes, but not always
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was this infectious disease specialist friendly?
Yes
Was this provider's office easy to locate?
Fairly Easy
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider promptly return your phone calls?
Yes
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this provider's office too cold?
No, it was fine
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. They were absolutely amazing and make others in the same field look like beginners. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. while in the hospital with a very serious infection Dr.Aly saved my life and truly cares!
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