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DANIEL JACOBSEN, D.C.

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DANIEL JACOBSEN, D.C.
(12 Reviews)
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8530 WILSHIRE BLVD. 250 BEVERLY HILLS, CA 90211
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(12 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
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by C xxx.xxx.94.71
October 25, 2016
Major issues with the office manager, billing department and customer service completely negate Dr. Dan's great beside manner. Similar to the other Yelp reviewer, when there were discrepancies with my bill I was treated very poorly. No apology was ever given, and I was even told that I was lucky my bill was not sent to collections, even though I paid it the day after I received it. After my experience, I'm baffled they are still in business.

Here's what happened:

I visited Dr. Dan in June 2014 after being rear ended by a bus. I only went to see him twice because I was told I had to pay out of pocket b/c they didn't work with my insurance and their attorney did not accept my case. I did not receive any form of bill from then for twenty one months and assumed my insurance company had taken care of it.

When I did finally receive the bill and called to inquire I was told incorrect information by the receptionist and asked for a credit card on the spot. I did get frustrated with the receptionist, but that's no excuse so I but apologized to her as she was just the messenger. Her response was-- it happens every day. Now that I see the way that their billing is handled, I'm not at all surprised.

When I spoke to the office manager she basically just yelled at me and said that she had told me that my insurance company denied the claim. When I asked why I hadn't received a bill in two years she said they had tried to call me twice, but my number had changed. When I asked when they'd tried to call me she reluctantly admitted both times were in the past month.

After a very unpleasant and unproductive exchange I spoke Dr. Dan who offered to reduce my bill to $125, however when I checked my statement I was charged $175. I called back twice to inquire, but nothing came of it. I decided to let it go because I didn't want to deal with it. I then submitted the bill to the insurance company to try to recoup some of my out of pocket expense and was surprised when it was rejected because it had already been paid....in 2014.

At first dealing with the billing office was pleasant. They agreed they had been already been paid and I was owed a refund and that it would show up in 10 days. It never did so I called twice and when my call was returned I was told that it was no in the office manager's hands and basically to stop calling.

The office manager had no knowledge of my refund, but saw some notes on my account when she checked. She asked me to verify my cc# to be refunded and I was driving so said I'd call back. Before I could call back this morning I received another call from the billing office telling me that I was not in fact due a refund and that had been a mistake.

So...21 months to get a bill, which I paid the next day after I received, 3 weeks to find out my claim was rejected by my insurance company because the Dr. office had already been paid, another three weeks waiting for a refund, and then, oops I'm sorry just kidding. What an incredible waste of time.

The negligent way my account was handled and the lack of professionalism the office displayed left me wishing I'd never stepped foot into the BHMG. I was referred to Dr. Dan by the urgent care clinic and I was in a very confused and fragile state when I went to his office. I was still recovering from the concussion I had suffered and in excruciating pain.

While I'm deeply disappointed in the very poor customer service and negligence with the way my account was handled, as well as the $175 I am out, I am an honest person and always pay my bills. I am writing this review because I don't feel like I was treated like a human being and have never had an experience like this before.

Update: I received an unsigned letter with no name on it from someone at the office that was filled with incorrect information. While the poorly written letter was highly offensive, it did finally provide me with what I have been asking for all along: Detailed information explaining charges and payments.

If I had seen a yelp review like this I would never have gone to BHMG. I hope that no one else has an experience like mine.
by Alanna xxx.xxx.197.227
April 15, 2016
Did you leave the office feeling satisfied with your visit?
Completely!
Did this chiropractor answer all of your questions?
Every question I had was answered thoroughly
Was this chiropractor friendly?
Extremely Friendly
Was this chiropractor's staff friendly?
Yes, they went above and beyond
Did you feel that your visit with the provider was time well spent?
Absolutely yes
by Anonymous xxx.xxx.219.216
March 25, 2014
Just hung up the phone with Dr. Dan who called me after my first visit to follow up on how I was feeling. Granted, not expecting miracles after my first session, but I have to say I am feeling much better and with such great follow up, I truly believe I am in great hands. Thanks Dr. Dan.
by Sharyn xxx.xxx.114.61
February 06, 2014
Did this chiropractor pressure you to return for unnecessary follow-ups?
Not at all! They always respect my decisions.
Does this provider give unbiased advice?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous xxx.xxx.231.242
December 12, 2013
Did you feel like your pain was lessened after your chiropractic treatment?
Yes
Were this chiropractor's adjustments gentle?
Absolutely! They were extremely careful
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
by Anonymous xxx.xxx.4.197
August 12, 2013
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Did this chiropractor pressure you to return for unnecessary follow-ups?
Not at all! They always respect my decisions.
by Anonymous xxx.xxx.97.142
May 30, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did the chiropractor update you about the progression of your recovery at each appointment?
Definitely! They made an extra effort to keep me well informed.
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by MarMcG xxx.xxx.113.146
January 28, 2013
Did this chiropractor pressure you to return for unnecessary follow-ups?
Not at all! They always respect my decisions.
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
October 20, 2011
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this chiropractor offer lifestyle and nutritional advice to further your recovery?
Absolutely! I was given many practical and helpful tips that sped up my recovery!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
October 11, 2011
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8530 WILSHIRE BLVD. 250, BEVERLY HILLS, CA 90211