Lakeside Day Spa

Lakeside Day Spa
Lakeside Day Spa 185 Baileyville Road
Middlefield, CT 06455

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Consumer Feedback

(11 Reviews)
3.5 star average for Service
4.5 star average for Environment
5 star average for Expertise
5 star average for Staff
5 star average for Recommended
5 star average for Value
If it gets any better than this I have not found it yet! I am a brand new client. I have been to Lakeside Day Spa twice in the past two weeks. First by myself for a Deep Tissue Massage with Mollie and then back again with my amazing bride for a Deep Tissue Couples Massage with Harmony & Mollie. I was really in bad shape when I first arrived due to severe muscle tension and stress due to overworking myself but thanks to Mollie & Harmony they did what they do best and rubbed away all my pain and left me totally relaxed, completely renewed and stress free! At our last session I booked another Deep Tissue Couples Massage for me and my wife for next month and we are now counting the days, totally looking forward to our next massage session! From the time we entered Lakeside Day Spa to the time we walked out the door we were treated like royalty! Try it for yourself and I believe you will feel the same!
by Chris 'n Middletown
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
by Anonymous
Every time I've called and left a message, I've never heard back. It's extremely annoying. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. It is impossible to get an appointment at their office. They are always booked and have a long waiting list.
by MAZ
I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I was given a polite greeting when I walked in. It was nice to be acknowledged. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.
by Anonymous
by Anonymous
They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. The office was very easy to locate. I didn't have any trouble finding it at all. I loved that they played nice, relaxing music in the background during my massage. It made the entire experience even more enjoyable. I am going to refer everyone I know here. I absolutely love this place.
by Fallon
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Does this provider promptly return your phone calls?
Did they follow up with you after your appointment?
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous
The spa is situated on a lovely lake with beautiful balconies and nice appointments. You can spend the entire day there reading, relaxing and enjoying the view! My appointment started on time, and the wait was minimal. They also offered a lovely custard and water while I filled out my paperwork. They were very sympathetic to my situation, and they rearranged their schedule so that I could use the sauna first.They gave me a very long massage, and it was soothing. The staff was very knowledgeable and qualified. They were warm, friendly, and caring. The facial was incredible and includes massage as well. Very relaxing! Lovely women! They also offer private couples massages with a private balcony adjoining that room. A nice surprise for a romantic occasion! The owner was extremely kind and he explained other services and opportunities as well. I was extremely impressed with the staff, the owner, and the facility, itself. I will definitely be returning!!
by Hazel K
Did this provider have reasonable prices?
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan.
by Anonymous