Susan Baillie, DVM

Susan Baillie, DVM
Wellness Veterinary Services 3626 Lower Honoapiilani Road D213 Lahaina, HI 96761
Add a Review

Consumer Feedback

(5 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
5 star average for Staff
Recommended
3 star average for Recommended
Value
1.5 star average for Value
Was it easy to find parking at this veterinarian's office?
Yes, it was convenient
Does this provider take that extra step to make you feel special?
No
Did this provider seem well-trained and experienced?
Yes
Did you experience the veterinarian using offensive or foul language?
Definitely! I was shocked and horrified!
Did this provider give the impression that they cared about your concerns?
No
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this veterinarian use current and safe equipment?
No, the equipment needs to be updated
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this veterinarian prominently display their diplomas or business license?
No, I never saw one
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Was this veterinarian friendly?
Very! The most welcoming office I've visited!
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was the waiting area spacious?
Yes, extremely spacious
Were you confident that your pet was safe in this veterinarian's care?
Absolutely! I knew I was being cared for by an expert!
while visiting island Jan 13 a young male cat was hit by car and crawled into our parking lot. after many calls to anyone we could find to help (humane society, police, vets) without any success we were about to bundle cat up and take him to vet by airport who did agree to open his clinic. Out of nowhere, Susan appeared and told us she was a vet, had heard cats cries and came to investigate. She immediately calmed cat and examined him, told us she would take him for the night and look after his pain and get him fixed up next AM (x-rays, etc). Susan truly is a kind caring vet - if I lived on Maui, I would definately take my pets to her in a heartbeat. She really is an asset to your community.
Add a Review