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Bill Childress, DDS, MD

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Bill Childress, DDS, MD
East Brainerd Oral Surgery
(6 Reviews)
> Get Phone Number & Directions
1350 Mackey Branch Drive Chattanooga, TN 37421
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Consumer Feedback

(6 Reviews)
Environment
4 star average for Environment
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
Service
5 star average for Service
Had oral surgery in November. Had a great experience with the doctor (with Dr. Meyer) and nurses but had a terrible experience with the billing. When estimate was provided, they did not look at my coverage maximum which resulted in the office billing me for the difference. In addition to this, I was billed for a service they told me would be at no charge (they even filed a claim for the no charge item with my insurance). The office eventually removed the no charge line item. I contacted my insurance company, and they had no record of them calling to create my estimate but I was told by my insurance representative that had the office looked at my account online, my coverage maximum was visible on my account and I had no other claims, so there should not have been confusion. When I called to discuss with the office manager, she told me that the overage was not unreasonable (any overage is unreasonable in my opinion) and I then asked to speak to her manager - she told me they would be in contact within 72 hours but I did not hear back. I assumed the issue had been resolved but nope - I just I received another bill. I then called back again, and left a voicemail - no call back. I then called back again a week later, and finally talked to the office manager's supervisor who told me that she did not think $100 difference was unreasonable and that she sent me a letter. Currently, at the advice of my insurance company, I have filed a member grievance and they are investigating. Long story short, I wouldn't use these guys unless you enjoy chasing after answers and paying more than they tell you you'll pay.
by Jennifer Brooks xxx.xxx.190.125
March 05, 2019
I was referred to East Brainerd Oral Surgery by my regular dentist to do a sinus lift. When I called scheduled for a consultation quickly, then scheduled for the procedure within two days. Dr. Childress performed my sinus lift. I was offered sedation for the procedure, but I declined as I have rarely found any procedure to be that painful. Dr. Childress was wonderful to work with; he was professional and had a great 'bedside manner.' I would definitely use this practice again, if needed.
by Sharon xxx.xxx.57.107
October 07, 2014
This dental office tried to charge us 500.00 to pull a tooth! My husband went to another office and got it done for a third of the price. This practice is outrageously over charging their patients.
by sal xxx.xxx.104.80
December 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.192.216
August 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.241.25
August 08, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by coachorr xxx.xxx.218.234
August 07, 2012
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Map and Directions
1350 Mackey Branch Drive, Chattanooga, TN 37421