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Karen Hess, DVM

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Karen Hess, DVM
Dr. Karen's Critter Care
(11 Reviews)
> Get Phone Number & Directions
827 W. Wyoming Street Allentown, PA 18103
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
Dr Karen Hess is the greatest vet around. I have been her client for 20+ years now and I would trust no other with my animals. She's very caring, honest and has been right on on every diagnosis with my pets. I recommend her to everyone looking for a vet.
by Tammy Queen xxx.xxx.161.190
October 12, 2015
We will never go back! It is sad, because she's a great Doctor, but her
staff especially Dayse is the worst person they could have, no customer
service at all, and extremely rude. She refused to talk to me on the phone.
We made a grooming appointment 4 weeks ago for 4/28/15, as they said that
was the only spot available. We called 4/27/15, the day before to confirm
and the person who answered the phone, claimed that we didn't have any
appointment at all, and decided to make " an appointment" for May 6th which
we took.

My mother went to the Dr. office today 4/29 to request Angelo's medicine
refill, and she was informed by Dayse that we did not showed up for the
appointment that they never booked in the first place, and refused to
provide the prescription refill. I called to explain what happened, that the
no show up, was not our fault, the grooming appointment was never scheduled
by the staff, as I was informed the previous day. She was extremely rude an
unprofessional, claiming that we have not showed up 9-10 times to previous
appointments.
I explained that the reason we called the previous day to the grooming
appointment she claimed we didn't showed up, was because they always say
"you don't have an appointment today."
The same thing has happened before over and over. They decided to put us on
a "no show up file/ list" even though it has been their fault.
She send my mother home without the medication for Angelo, knowing how sick
this pup is. I had to leave work and go in person, but she would not talk to
me. The other lady that was there, in less than 10 minutes was able to
finally give me the med.

Dr. Karen, you are a wonderful person, an excellent Doctor, my family and I
are very grateful to you and the service you have provided, but because off
the rudeness, and the way we were treated, we have to stop going to your
office.
by Genny E Perez xxx.xxx.111.251
April 29, 2015
My cat Ralphie was taken to another vet on an emergency situation on a Sunday to a vet in Stoudsberg because I had no choice. On Monday morning I took my cat out of there and transported him my self to Dr Karens office. Dr Karens office accepted him right away !! They were very reasonably priced and very concerned about the well being of my cat. I will never go anywhere else !!! They are a caring and loving office . Where it is not all about the money !!!
by Mrs G xxx.xxx.240.83
March 16, 2015
i am very satisfied with this vet. My dog is usually stressed out and uncooperative at the Vet. But this time on our first visit he was calm due to the kindness of the staff. Not only did he receive a complete exam but in addition he had a bath. This was his first bath in over a year. I highly recommend this facility to others..
by Dino836 xxx.xxx.38.108
November 12, 2014
STAY AWAY!!!
They killed our beloved dog because they misdiagnosed her! It was our first time there and it turned out to be lethal to our little Lacy Lou!!! I beg you, take your pet somewhere else, they do NOT care, they are only concerned about the MONEY!!! Only vet we ever went to that made us leave a deposit with our pet and when we returned to pick her up, she was dead!!!! Still waiting for Dr. Karen Hess to call us and explain how our beloved Lacy could have died from an infected uterus when her associate vet, Dr. Weagley told us she didn't have an infected uterus!!!!
by Christine Bartholomew xxx.xxx.124.154
October 24, 2014
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
I Already Have
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes
Did this provider take time with you at your appointment?
Yes
Did you feel that your waiting time was acceptable?
Absolutely
by Anonymous xxx.xxx.233.101
October 20, 2014
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this veterinarian leave your pet unattended for an extended period of time?
Not at all! They were always present and attentive
Did the waiting room furniture appear to be clean?
Yes
by Anonymous xxx.xxx.33.146
April 15, 2014
Did this veterinarian listen to your input and concerns?
Absolutely! They always listen carefully to what I have to say!
Did you spend a lot of time in the waiting room at this veterinarian's office?
No, my appointment started at the scheduled time
Was this veterinarian's office easy to locate?
Absolutely! It couldn't have been easier!
How would you compare this veterinarian to others in his/her field that you have visited?
Among the best I have seen
Did this veterinarian rush your appointment?
No, I was able to ask as many questions as I wanted
by Kitten carer xxx.xxx.102.193
March 05, 2014
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider have reasonable prices?
Absolutely!
by Anonymous xxx.xxx.232.80
June 05, 2013
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.54.49
June 10, 2012
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Map and Directions
827 W. Wyoming Street, Allentown, PA 18103