Beltway Animal Hospital PC

Beltway Animal Hospital PC
Beltway Animal Hospital PC 5002 East Sam Houston Parkway North Channelview, TX 77530
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Consumer Feedback

(3 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Value
5 star average for Value
Dr Burns is more like Saint Burns to my family. She is a phenomenal, no nonsense, pets comes first veterinarian WITH cost friendly rates. I've been entrusting my pets with her since the 1980's.
by WeimDaddy xxx.xxx.193.117
November 17, 2016
I asked my mom to take my two dogs to the vet today, 2/23/16, as I have not been able to take them myself as I have been working later than our normal vet is open, so she took them where she takes her dog, which is Beltway Animal Hospital (BAH).

She called me to let me know that Dr. Burns refused to see my dogs because of a check that I owed from 2008, my attitude from a prior visit, and something about the internet. Since my mom tends to lose information with the translation, I called the office myself as news about a check being owed was news to me.

I was informed that indeed, Dr. Burns would not see our dogs and we were no longer welcome. They stated that the check being owed had been resolved, so that was not the problem. The problem was because of an incident that happened in 2010 (apparently I myself had an attitude regarding it since I did not physically go to the business) and then posted a bad review on Yahoo regarding the incident. The incident that happened in 2010 was as follows: my husband came home from work around 4:30 pm and found our dog in very poor health. We panicked thinking we were losing our beloved dog, so he rushed him to BAH and I left work in a hurry to go get cash from the bank (since they only accept cash or checks). They finally get taken to the back room to see Dr. Burns after waiting about an hour, and I called my husband to see what did the Dr. say and how much money do I need to withdrawal from the bank since they were about to close (it was about 5:50 pm). When Dr. Burns heard him talking to me on the phone about money, she quickly stopped rendering services and told him that since he did not have the money with him, he had to leave and she would no longer continue the consultation. So of course my husband and I were upset. I even called the office and explained that I was already at the bank withdrawing cash and would be there in 5-10 min and they still refused to see him. So, we drove down to North Channel Animal Hospital on Wallisville. They had already closed, but thankfully there was a worker walking to her car and we asked for help. She helped us with our dog right then and there in the parking lot! (No consultation needed!!) Hence the reason as to why we never returned and I wrote the bad review.

You must ask why go back today then? I honestly thought BAH had changed their ways and was willing to give a small business owner a second chance. To be honest, this could have easily been an opportunity to redeem themselves. Granted, many continue to take their beloved pets to BAH because of the low cost, but like I said in my 2010 review, my hard earned money seems more appreciated elsewhere. I have been shown that I may spend more elsewhere, but at least I know I will receive excellent customer service and my beloved dogs are better taken care of.

So if you plan on writing a negative review, be prepared to no longer be welcome at their business! So you have been forewarned!
by Jessica Reyes xxx.xxx.4.15
February 24, 2016
Did this veterinarian thoroughly explain the risks and benefits of your pet's treatment?
They were explained, but not thoroughly
Did this provider have reasonable prices?
Absolutely!
Was the waiting area spacious?
Yes
Was this veterinarian's office easy to locate?
Fairly Easy
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous
June 30, 2011
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