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Spectrum Behavioral Health - Locations Throughout the Hudson Valley

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Spectrum Behavioral Health - Locations Throughout the Hudson Valley
Spectrum Behavioral Health - Locations Throughout the Hudson Valley
(31 Reviews)
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510 Haight Avenue Poughkeepsie, NY 12603
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Consumer Feedback

(31 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
2 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Value
3.5 star average for Value
If I could give less than 1 star I would.
by Kat xxx.xxx.90.157
December 20, 2018
THE ENTIRE OPERATION IS A MESS. You can't get through on the phone most of the time and then when you do they can't help you, and worse, they don't know who handles what responsibility. I have an appoinment issue and they are telling me to call their billing dept !
by Virginia xxx.xxx.89.2
May 13, 2015
This is the last place a person should go for treatment. Terrible is an understatement. I was treated like a stick.
by I needed help and they dropped the ball xxx.xxx.246.1
February 23, 2015
This is the most disorganized, singularly unhelpful medical practice I have ever experienced. The lack of phone etiquette and service is baffling and in this digital age the lack of coordination between providers is inexcusable. Took my child in to be evaluated for one condition (which has since been diagnosed closer to what we suspected and child is now receiving appropriate treatment) with the understanding that it frequently has comorbidity with other conditions so we had open minds. Preferred counseling to meds if at all possible and certainly counseling with meds if necessary. I don't know if this was ever noted in the file or not but when we went from the psychologist to the psychiatric NP (not an MD by the way, which is a whole other issue. NP's are a great resource but not for initial diagnosis), the NP had no record of child's previous intake visits, so no test results or clinical notes, and after speaking with child for 25 minutes decided that child had a mood disorder and prescribed medication used to control bipolar symptoms, no mention of counseling or therapy. There wasn't time to speak with me (the parent) so, against my better judgment, we went on our way with script in hand and another med-check appt. for a month. I called a day or two later with questions and didn't receive a call back, called again and never received a call back, waited a week, called again and, you guessed it, no call back. Made an appt. with another provider which has most definitely worked out better. Never started the meds as I just don't feel there was enough information to warrant the prescription and they can be very bad if you're not actually bipolar, I'm not actually opposed to medication, just the unnecessary or wrong medication. So that is our family's experience with this place. I suspect they are better if they have a referral from a school or social services organization or if you are in crisis, but as a privately initiated, non-emergency appointment it's almost as if they don't quite know what to do with you. The staff isn't rude exactly, but they aren't friendly either, which is fine as I'm not there to make friends but if you need empathy or kindness in your dealings with staff, just be aware that you won't get it here.
by Not a chance xxx.xxx.192.186
January 17, 2015
I'm still upset because of how long they made me wait in the waiting room. I felt like I was in there a week. They are constantly canceling my appointment last minute. They always call me less than an hour before my appointments supposed to start and tell me they won't be able to make it, it's so frustrating. Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. I think I got a gray hair the last time I was waiting. I was horrified at how badly the staff treated patients! It was as if we were inconveniencing them by being on time for an appointment. The should be shut down ASAP!
by Salem xxx.xxx.141.108
June 25, 2014
Did you feel that your visit with the provider was time well spent?
Absolutely yes
by Anonymous xxx.xxx.26.133
June 03, 2014
Did this provider answer all of your questions?
None of my questions were answered
Would you recommend this mental health practitioner to others?
Absolutely Not
Were the waiting room chairs comfortable at this provider's office?
Not at all; cheap and plastic
Was the background music pleasant while you were in the waiting room?
No
Does this psychologist remember you and your circumstances at every appointment?
Yes
by Anonymous xxx.xxx.123.23
April 21, 2014
Does the provider's staff try to be helpful?
Yes
Did you feel safe in this psychologist's care?
No, I was scared
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this psychologist answer all your questions?
No, I left confused and frustrated
Did this psychologist have reasonable prices?
No, it was expensive.
by Anonymous xxx.xxx.95.129
March 26, 2014
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider prominently display their diplomas or business license?
Yes
Does this psychologist offer flexible appointment times?
Yes
by Anonymous xxx.xxx.167.145
January 03, 2014
Did this provider rush your appointment?
No
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was it easy to make an appointment with this provider?
Yes
Did this psychologist have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Does this psychologist give unbiased advice?
Yes
by Anonymous xxx.xxx.135.226
August 20, 2013
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Map and Directions
510 Haight Avenue, Poughkeepsie, NY 12603