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Mark Le, OD

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Mark Le, OD
Mark J. Le OD
(14 Reviews)
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5320 Griggs Rd Houston, TX 77021
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Consumer Feedback

(14 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Scheduled an appointment, "new office person" confirmed they accepted my insurance and did not put my correct phone number in the system, so my appointment was never confirmed. Got to my appointment, was told "we don't accept your insurance." and "It's Dr. Le's day off, I text him to see what we can do... he TEXT back we can do $5 off of $69 eye exam. After I left work an hour and a half early for an appointment made days before and was confirmed they accepted my insurance on the day of the appointment. When I said that was a joke, he text his receptionist that if I pay cash he'll accept $40. Such a joke, the texting back and forth was ridiculous, he had me standing there waiting on a response via text. Even his existing clients in the waiting area came to me saying that was insane. Never got an apology, not even via text message. By him playing the deal game of give me cash and you'll get a discount, made me think he's focus is only on what he benefits from me, not the fact that his staff made mistakes. Never had such bad service, literally thought this whole thing was a joke.
by Stephanie Correa xxx.xxx.253.213
January 26, 2017
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider friendly?
Extremely Friendly
Were the waiting room chairs comfortable at this eye care office?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider take that extra step to make you feel special?
Yes
by Anonymous xxx.xxx.218.146
July 25, 2016
Quick, but thorough. Pleasant and professional manner with patients. I would visit Dr. Le again.
by ajt xxx.xxx.149.116
January 24, 2016
I walked into VisionWorks in Gulfgate and asked for an eye exam. They led me to the back of the store where Dr. Mark Le was. The staff girl took me in as a walkin with only 5 minute wait! The secretary was kinda cute btw. I asked about prices and they beat most of the offices in that area. Dr. Le was very professional, knowledgable, and put me in these very comfortable new brand of contacts. I would say that my first experience there was memorable and I will be coming back next year for sure! Highly recommend this place.
by Johnny xxx.xxx.168.38
October 02, 2014
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.192.155
January 05, 2014
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was it easy to find parking at this provider's office?
Yes, it was convenient
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous xxx.xxx.60.33
May 03, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Van xxx.xxx.11.72
July 08, 2012
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
January 17, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
January 12, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
by Anonymous
October 24, 2011
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Map and Directions
5320 Griggs Rd, Houston, TX 77021