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Rinkov Eyecare Center - Dublin

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Rinkov Eyecare Center - Dublin
Rinkov Eyecare Center - Dublin
(10 Reviews)
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6732 Perimeter Loop Road Dublin, OH 43017
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Best eye care and dr's I've dealt with wonderful people and environment.
by Gary xxx.xxx.222.156
October 21, 2021
I have been a patient at this office for 10 years and have always had a wonderful experience until recently. Let me start by saying, the optometrist, Tricia Burroughs, O.D. is a WONDERFUL doctor and this is in NO way directed towards her.

This is about the office.. the employees out front. My most recent experience has been more than challenging and not that this should matter, but I am a cash paying customer as I do not have eye insurance through my plan. Every time I call I speak to someone different and no one knows what the other has done. I thought computers have helped in reducing confusion but apparently not at this office.
I have been waiting on glasses for 3 1/2 weeks only to be told today that they were never ordered. I have spoke to 4 different people in the last 3 weeks but still no glasses. And after being told today they still do not have them Jessica proceeded to tell me it was MY fault because SHE misunderstood.. what? Instead Jessica should have said "yes, ma'am you are right. I apologize for the confusion, I will get them expedited and I apologize for any inconvenience." THAT WOULD HAVE BEEN THE APPROPRIATE WAY OF HANDLING THE SITUATION, NOT BLAMING THE CUSTOMER!!!!!

This office used to be run well and efficiently but it is no longer being ran that way.. It's a shame because it is a beautiful office with a wonderful optometrist.
by anonymous xxx.xxx.164.130
July 15, 2016
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was it easy to make an appointment with this provider?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was this provider's office too loud?
No, it wasn't too loud
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.164.205
April 05, 2013
Was this provider's office too loud?
No, it wasn't too loud
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous xxx.xxx.64.86
December 28, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Was it easy to make an appointment with this provider?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Richard Rowland xxx.xxx.48.163
December 04, 2012
I find it laughable that someone else said this office makes others look like beginners. This is the office that looks amateurish and was the least professional medical office I've ever been to. Now, to be fair, the exam and doctor were fine. But I had to order glasses. I was told it would take two weeks to get them. Well, after THREE weeks and no glasses, I called to check on my order. Rather than, you know, ACTUALLY CHECKING ON MY ORDER, they just automatically told me that the glasses would be in and not to worry. Anything to get me off the phone. A week later, now ONE MONTH from when I ordered them, my glasses still weren't in so I called to cancel the order. They told me I couldn't if the lab had already started on them. So, with the possibility of losing my money at hand, they finally got off their tails and called the lab, which they should have done a week earlier. Turns out the lab lost the order. Needless to say, I took my prescription elsewhere and had my glasses in FOUR business days. So, go to Rinkov if you enjoy waiting a month for glasses that never arrive and being treated like you're the jerk for asking about them. Go somewhere else if you want good customer service and prompt delivery of your product.
by Nate xxx.xxx.162.151
October 29, 2012
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Did this provider answer all of your questions?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Was this provider's office too loud?
No, it wasn't too loud
by Belinda xxx.xxx.54.189
October 05, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this provider's office too loud?
No, it wasn't too loud
Does this provider give unbiased advice?
Yes
by Anonymous
January 31, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
June 17, 2011
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous
June 13, 2011
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Map and Directions
6732 Perimeter Loop Road, Dublin, OH 43017