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Blackburn Gerald DVM

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Blackburn Gerald DVM
Blackburn Gerald DVM
(12 Reviews)
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2958 Covington Pike Memphis, TN 38128
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Consumer Feedback

(12 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous xxx.xxx.158.136
December 13, 2013
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous xxx.xxx.84.36
November 13, 2013
Unfortunately, this clinic is not what you need if your pet has a serious illness. They are similar to the vast majority of other vet clinics in that only after you part with several thousands of dollars after many visits will you actually find out what is wrong with your beloved pet.

My dog presented classical symptoms of a breed specific incurable cancer on my first visit to this clinic. After two visits and nearly $1000.00, yes that's one thousand dollars, I was given some antacids for my dogs "upset stomach". The vet informed me that the next step was surgery to take tissue samples. There would of course be many other costs and tests to finally determine what might be wrong with my beautiful young female dog. I knew enough at this point to see that the priority at this clinic was for me to spend thousands of dollars. The end result was the same, the death of my beloved dog. I never went back, she was humanely euthanized elsewhere.

This clinic is like most and is adequate for shots and spay/neutering. Other than that, buyer beware.
by Robert xxx.xxx.42.5
October 24, 2013
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Are you going to visit this provider again?
Without a doubt!
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous xxx.xxx.49.217
July 16, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous xxx.xxx.98.3
June 23, 2013
Was your pet anxious to leave this veterinarian's office?
Not at all! I've never seen my pet so calm. They really have a gift with animals here.
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
No, they would call sporadically but I never felt fully informed
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous xxx.xxx.128.152
January 20, 2013
Did this provider listen to your input and concerns?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.241.249
October 23, 2012
I have been to Gentle Care many times. My pets mean a lot to me and everyone there seems to really care about them. There are long term staff there which also says something good about their satisfaction with how things are going. They are without fail kind and considerate. Both Dr. B. And Dr. H. are good clinicians, communicate well, and take the time needed to identify the problems and come to wise decisions. I trust their advice and I am grateful for their services.
by Anonymous xxx.xxx.139.113
August 18, 2012
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Was your pet well taken care while being boarded here?
Absolutely, my pet always get so much attentiion
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous
February 17, 2012
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. I can always count on this veterinarian to be there for me, whether it is to answer a late night phone call or come in for an after-hour emergency. Their dedication to their clients is unparalled to any other vet I've been to. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.
by Anonymous
November 25, 2011
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Map and Directions
2958 Covington Pike, Memphis, TN 38128