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Chappelle Small Animal Hospital P C

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Chappelle Small Animal Hospital P C
Chappelle Small Animal Hospital P C
(4 Reviews)
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1601 North USHighway 287 Fort Collins, CO 80524
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Consumer Feedback

(4 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Recommended
4 star average for Recommended
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by Pearman xxx.xxx.72.59
September 30, 2014
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did the veterinarian allow you to stay with your pet at all times?
For part of the time
by tsayoga7 xxx.xxx.87.175
July 11, 2013
I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. It is obvious that their office is cleaned regularly. It was fantastic. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here.
by Anonymous xxx.xxx.149.40
April 28, 2013
Brought our/a 1 yr old canine in for an eye issue. She was squinting and showing eye discomfort. Told vet she also seemed to have dark spot in same eye. Diagnosed "eye pigmentation change" deemed harmless and sent home $77 dollars poorer. 1 week later back in, SAME eye much worse. Diagnosis: conjunctivitis. Called AHEAD of time to get office charge waived. She told me it was noted and in the chart, and we would see the other vet in the office.

Result: Charged $37 for an office call, plus $53 for eye stain and meds.

Very disappointed, and stated we should not be charged for another office call when this was clearly misdiagnosed. also very alarmed the lady "noted in chart" to waive office call which apparently means....nothing. Same eye, symptoms much worse.

The best part? I asked to speak to the person the receptionist kept bring my case to. The receptionist actually snickered at me and said "Oooooooooo Kay" like I was being silly. Put me on hold for 9 minutes -- then told me they could not speak to me.

Gets better, she stated that until I paid in full we would not get medicine. Did that really need to be said?

Signed,
$167 poorer for a very common
eye infection.
by Anonymous
August 29, 2011
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Map and Directions
1601 North USHighway 287, Fort Collins, CO 80524