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Acoma Pine Animal & Bird Clinic

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Acoma Pine Animal & Bird Clinic
Acoma Pine Animal & Bird Clinic
(7 Reviews)
> Get Phone Number & Directions
4010 West 34th Avenue Amarillo, TX 79109
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Consumer Feedback

(7 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
They are so good to my two dogs! My dogs don’t like to leave our home and they have anxiety when they go anywhere. Acoma Pine staff have always been so good to my dogs and me. We get everything done we need to and go home well and happy. These people are wonderful!
by Susan xxx.xxx.174.156
June 04, 2023
Our pets were picked up at the facility on time by our pet sitter and were loaded up in her car. Somehow our credit card information was lost and our pet sitter had to make other arrangements to pay for our pets stay at the facility. On the drive home (which is about 5 minutes from the place of business), all three of the animals started urinating and defecating in the car. Once the pets arrived home, all three of them lapped up water as if they had not had a drink in several days. Of course this was very upsetting. It seemed as if the dogs were not let out to use the restroom and were not given water during their stay.
Our sitter called the facility and asked them when was the last time the dogs were let out, only to find out that the dogs were NOT let outside during their stay there and were expected to do their business in the kennel, where they sleep. This was very disappointing to find out this information after the fact that they had been boarded at the facility for 5 full days.
My complaint with this facility is that the services that were provided were not what was explained to me up front. I chose this facility to board my dogs because they have large kennels, would let the dogs out 2-3 times a day and were reasonably priced. I was very disappointed to find out that my animals were not let outside to use the restroom and were expected to do so in their kennel. Had I known this information up front I would have chosen a different facility.
Upon my return to town, I contacted Acoma Pines and spoke with the office manager/CEO. I voiced my concern and was promptly told that if I wanted my dogs to be let outside I could have paid additional for that service or I should have taken them to a different facility. Certainly I would have taken my pets to a different facility had I know this information up front, or I would have paid for the additional service of taking the dogs outside if I had known that they were not going to be let outside. I was told up front that the dogs would be let out of the kennel 2-3 times a day. To the lay person this means going outside to use the restroom, not being shuffled to a different kennel while cleaning occurs. For the service that I received, I could have just put the dogs up in the garage with a big bowl of food and would have saved myself $209 in “boarding fees” and the $150 to have my pet sitter’s car detailed.
by VW xxx.xxx.136.23
April 18, 2013
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous xxx.xxx.124.112
October 26, 2012
If you are interested in a mini sermon about the Church of Scientology this guy is your man! Giving money to this guy is the only way to relieve your sins.
by c.more xxx.xxx.156.170
August 06, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.159.98
July 20, 2012
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous
January 03, 2012
I'm always amazed at how considerate and concerned they are for my pet's well-being. Their advice is always wonderful and completely unbiased. The entire staff shows true love and concern for animals. Putting their furry customers first is definitely a priority here and it shows.
by Anonymous
October 21, 2011
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Map and Directions
4010 West 34th Avenue, Amarillo, TX 79109