Finch Hill Veterinary Clinic

Finch Hill Veterinary Clinic
Finch Hill Veterinary Clinic 436 Route 106 Carbondale, PA 18407
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Excellent care for both patient and pet parent. Have never had a problem here. Wonderful and caring staff!
by J.Kopetsky xxx.xxx.226.126
September 30, 2022
FHVC has been taking care of our 14 year old Brittany named Dickson for the past 5 years, however, in his hour of need no one was available to put him down (Saturday - 1/19/19) and we had to take him to another available Vet. We do thank deeply Carbondale Vet Hospital for being their for Dickson and us. The oath that Vets take clearly state by the way it is written that a Vets job is a 24/7 operation.
by S. Gardner xxx.xxx.20.126
January 25, 2019
In my opinion :Do Not Take your pet here!! Dr. Pettinato does not know how to run a business and makes excuses when his computers do not operate . His concerns are more for his staff than the care of animals. He must be from NEPA where a victim mentality exists. He sure isn't a professional.
by JD xxx.xxx.60.6
January 19, 2016
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
by Anonymous xxx.xxx.56.193
July 18, 2014
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous xxx.xxx.51.33
October 04, 2013
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider's staff friendly?
Yes, they went above and beyond
by Theresa xxx.xxx.45.104
March 02, 2013
Was this provider late to your appointments?
No, they were on time
Are you going to visit this provider again?
Without a doubt!
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.47.130
October 24, 2012
It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. The staff here is not that friendly. It was hard to get any conversation out of them. I couldn't believe how insensitive they were when my pet was sick. My veterinarian didn't even seem to care that I was upset and it just made the experience that much worse.
Ok, here it is. We had a couple of our pets to this clinic and at first they seemed really nice and cared about animals..........

However, I would not reccomend this clinic or the vets to anyone!

We had one issue financially and they would have to wait a few weeks for some cash and they stopped treating a 12 week old puppy cold!

Even after they were contacted by the pet shop and they promised to pay for all care of the dog they refused!

DO NOT BRING YOUR ANIMAL TO THEM!
by Anonymous
September 21, 2011
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