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Indian Ridge Animal Hospital

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Indian Ridge Animal Hospital
Indian Ridge Animal Hospital
(11 Reviews)
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1100 Indian Trail Drive Kingsport, TN 37660
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
my family have been loyal to this facility my entire life. we have taken our pets here for 27 years. the past 5 years I have grown increasingly dissatisfied with the service. The staff is unconcerned, dismissive, they take their sweet time and when i ask them to update my pets info, they SAY they will and that they did do so, but they dont! I am so sick of this. Today i sat in the waiting room with my dog, who possibly could have a fast acting fatal issue (bloat) ... i wasnt sure thats what she had but the possibility shouldve made them show some urgency. I sat there for an hour and a half. both front and back waiting areas filled and emptied twice before i was brought to a room. there, i waited another 1/2 hr to be seen. the vet took 2 hrs trying to determine what was wrong. said she could find nothing wrong. she didnt know what was wrong with my dog. and my dog is still in pain. I am beyond disgusted with this facility. I have given them years of loyal service. given chance after chance. Im done. I was going to get my dog fixed there next month but after this i dont want them touching my pets again.
by disgusted xxx.xxx.14.95
January 23, 2015
Horrible experience - gave them multiple chances just in case I had made an appointment on a bad day.
by L, Hensley xxx.xxx.53.109
August 16, 2014
Was this provider's office too cold?
No, it was fine
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.135.179
June 27, 2013
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Was this veterinarian friendly to your pet?
Sort of, not overly friendly however
Were you able to relax during your appointment?
Not really, I was a little uneasy
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Trouble xxx.xxx.241.101
June 20, 2013
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Was the waiting area spacious?
No, but I can always find a seat
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
February 02, 2012
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Would you recommend this animal hospital to others?
I Already Have
by Anonymous
August 31, 2011
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Was it easy to make an appointment with this provider?
Yes
Was this provider's office clean?
It was satisfactory
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
by Anonymous
August 22, 2011
Very friendly and helpful staff. The prices are the very reasonable. They care about the animals and their owners. You will have to wait in line because they are very busy, but it is worth it.
by Anonymous
June 15, 2011
Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. This veterinarian is so great about sending reminders for pets annual exams and thanks to them I have never forgotten once. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. Their office was clean enough, nothing special though. Remembering clients by name is not a very big concern for the staff here because every time I come in for an appointment I constantly have to remind them who I am. It would be nice to be recognized at least once is all I'm saying.
by Anonymous
May 08, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Were the examining rooms clean and free of odor?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
March 12, 2011
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Map and Directions
1100 Indian Trail Drive, Kingsport, TN 37660