Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty