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HOPE HOME MEDICAL LLP

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HOPE HOME MEDICAL LLP
HOPE HOME MEDICAL LLP
(27 Reviews)
> Get Phone Number & Directions
16800 DALLAS PKWY STE 100 DALLAS, TX 75248
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Consumer Feedback

(27 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
My CPAP & supplies was covered by my insurance at 100% as I had paid my max out of pocket for the year but was billed $150 extra by HHM as "NON COVERED FEES" when questioning it, I was told it was for excise tax (which is not allowable per .GOV website) and surcharges. Cut to the chase and several emails (which they stopped resonding to) and phone calls later, I had to contact BCBS and report them. They were able to get me a refund. I understand costs are high for everyone but when you have a contract with an insurance provider, you have to stay with the contracted agreement. You cant just charge people fees to compensate for higher prices. Needless to say, after how I was treated I will not be using them again.
by Deana xxx.xxx.156.239
May 12, 2022
Super nice people and want whats best for you. Been with them a long time and they are great.
by D Gilliam xxx.xxx.231.15
September 20, 2018
Great people to work with, very concerned that you get the best equipment at a good price.
by AJ xxx.xxx.43.188
July 22, 2017
So nice and absolutely wonderful customer service. The owners are kind and went above and beyond to help me - really made my life easier this week with how helpful they were. Highly recommend - great company!
by Dana M Gurley xxx.xxx.99.121
May 06, 2016
I have been ordering sleep supplies from Hope Home Medical for a number of years now and have always been happy with the service and knowledge of the people. I had an issue with the machine once and they were very helpful in getting this resolved.
by IMDallas xxx.xxx.220.113
October 27, 2015
Incredible company. They are very patient-oriented and provided excellent service. Wonderful staff. Highly recommend.
by Sandra Cude xxx.xxx.37.192
September 11, 2015
These people have been extremely helpful and courteous to me, even offering to help me program a CPAP unit I didn't get from them
by Jeff xxx.xxx.216.148
July 08, 2015
The older gentlemen who fitted my CPAP to start with was very nice but every time I've called since I've gotten a younger lady who has been very abrupt and rude on the phone. I asked for copies of my receipts and I had to call three days in a row to get it done, and when I called the third day to say I hadn't yet received it she felt it would somehow be helpful to retrieve the confirmation from the fax machine and tell me what time she faxed it and to say that she'd gotten confirmation on her end. Well, sorry, but that doesn't change the fact that I didn't receive it. When you can *hear* somebody roll their eyes through the phone, you're not getting good service.
by Scott xxx.xxx.41.5
January 29, 2015
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous xxx.xxx.253.110
November 27, 2013
Would you recommend this provider to others?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.243.23
November 10, 2013
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Map and Directions
16800 DALLAS PKWY STE 100, DALLAS, TX 75248