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FAMILY MEDICAL SUPPLY INC

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FAMILY MEDICAL SUPPLY INC
FAMILY MEDICAL SUPPLY INC
(4 Reviews)
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4600 12 MAIN ST SHALLOTTE, NC 28470
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Consumer Feedback

(4 Reviews)
Family Medical in Shalotte,NC: Horrible Service
No follow though. I have been there twice to return the wrong supplies and never did get a credit. I never did get to see the person that should attend to me. The secretary did all the work.

Last tim there were 4 people working there and no one acknowledged me. You need some new staffing for c- pap machines or I need to go somewhere else.
by Sandra/Allie xxx.xxx.176.232
August 11, 2021
been trying to get what I need from this store and they not providing me with what I need along with my cpap and consertrater they seem to not to care i'll be talking to my doctor I cant get no where with this store time to take action are go to another provider
by annette910 xxx.xxx.179.229
September 01, 2018
1. I attempted, most unsuccessfully to use this store to obtain a new CPAP machine and supplies, replacing my now broken machine, which I’d until recently been using since 2011. Not once in a nearly five-week period, did the store rep charged with handling my case initiate any contacting me to, whatsoever, to timely advise of the status of my request. The lack of reasonably timely follow-up with the customer, can only be described as IMO, astonishing.
2. My repeated telephone calls, over several weeks’ time, to the office for status update on my case, went unanswered by the customer service rep. responsible for my case.
3. When I contacted my health insurance company by phone, weeks into this “process” they advised me that their records reflected that, not once, did they ever receive a query from this store or its customer service rep. for any information regarding the process for dealing with them on such a request consistent with my coverage with them. Not once, in nearly five weeks’ time, had they been so contacted.
4. My attempts to elevate this matter went unheeded by so-called store management, who seemingly condoned or prevented such successful intervention. Requests to two office staff members for the company owner’s contact information were refused, and went un-responded to, seemingly and curiously as if it was the company’s corporate headquarters policy to prevent their being contacted.
5. After nearly five weeks lack of progress and inability to obtain cooperation IMO, I was forced to seek another local vender providing medical equipment and supplies.
6. From the time of the initial visit to a second provider company located nearby, to taking actual physical possession of the new CPAP machine, it took a total of 13 calendar days, inclusive.
7. Obtaining copy of entire sleep study from VA -based hospital took less than 24 hours’ time from time of request, thanks to fax and email, for but a $6.50 copy processing fee. It took the 2nd vender less than 24 hours to advise customer of said requirement; not one, two, three, four, and more weeks’ time, please. Store IMO attempting to justify the unjustifiable and defend the indefensible gross lack of action and follow-up on its part. Denial is more than just a river in Egypt IMO when dealing with this Shallotte office.
8. The second medical equipment provider worked by phone and fax with the health insurance company, and their affiliated filing and billing company in IA, for such transactions, and obtained the necessary approvals most expeditiously, which in turn they notified me timely of.
9. All of my costs for such equipment and supplies were in-network, approved, and at insurance company’s absorbing 85% of total cost, my responsibility being 15%.
10. The profound unprofessionalism and serious protracted acts of omission IMO committed in my case by the Shallotte store’s customer service representative, only compounded when such actions were seemingly condoned by the so-called office manager, manifesting rank indifference and a lack of customer care that is, IMO, mind boggling. IMO sadly I cannot, in good conscience, rate this store with a single *. I trust that this review will be useful to you and that you will take this information on-board, drawing the necessary and reasonable conclusions.

Sincerely,
Dr. Donald G. Boudreau
Calabash, North Carolina
by Dr. Donald G. Boudreau xxx.xxx.99.68
August 27, 2018
Was the retail store easy to locate?
Absolutely! It couldn't have been easier!
Would you recommend this retail store to others?
Yes
by Anonymous xxx.xxx.134.139
April 29, 2014
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4600 12 MAIN ST, SHALLOTTE, NC 28470