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Neighborhood Diabetes

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Neighborhood Diabetes
Neighborhood Diabetes
(5 Reviews)
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600 Technology Drive 201 Billerica, MA 01821
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Consumer Feedback

(5 Reviews)
Service
2 star average for Service
Environment
2 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Can never reach a person, always a voice mail, service is terrible, when I need my insulin pump supplies I need them not a voice mail and the run around. They are terrible.
by fed upwith neighborhood xxx.xxx.65.88
September 03, 2016
Supplies always late, bad customer service
by Mynamesjeff xxx.xxx.104.6
February 24, 2016
Nightmare!

My initial conversation with Neighborhood Diabetes was great; very friendly, knowledgable, great insurance info... but unfortunately it ended there.

I've spent a month with my doctors trying to order a Dexcom CGM, AND I'M STILL WAITING! I call Neighborhood and all they say is that my doctor has all the paperwork they need. I call my doctors office and they say they faxed it all over. I've done this call back and forth 7 times!!! Sometimes neighborhood has part of the prescriptions, I call back and speak to someone else and they don't have ANY?!? I finally sat next to my doctor while he called and apparently neighborhood only sent 1 of 3 perscriptions needed along with a doctors note. WHY CAN'T THIS COMPANY COMMUNICATE EFFECTIVELY!?! I have never been so frustrated with a company before. I ask them to contact my doctor directly, thinking they may actually want to help fix the issue... "Absolutely" they say, they didn't. And of course there's no feedback or customer service section on their website... no you have to call to get the runaround again, and again, and again! UGHHHHH!

And I'm supposed to trust this company to refill my supplies every 3 months? Scary.
by Matt xxx.xxx.1.6
November 04, 2014
Would you recommend this provider to others?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous
July 05, 2011
Is this business handicap-accessible?
Not at all! There were barriers everywhere making it impossible for handicapped people to enter
Was this provider friendly?
Polite Enough
Does this provider treat every client equally?
No, they definitely favor certain clients
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Was this provider's staff friendly?
Yes
by Anonymous
April 13, 2011
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Map and Directions
600 Technology Drive 201, Billerica, MA 01821