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APRIA HEALTHCARE INC

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APRIA HEALTHCARE INC
APRIA HEALTHCARE INC
(8 Reviews)
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2956 North Ave 3 GRAND JUNCTION, CO 81504
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Best oxygen store in town they have help us with anything we have needed.
by Johnnie Boren xxx.xxx.174.19
August 23, 2019
Apria in Grand Junction has gone downhill in the last ten years. Chose them as a provider since their customer care was so wonderful with Dad. Now, there is no coordination between the local office and the 866 number, so you might believe your problem is being addressed, but it is not. Local office staff are likely to snarl at you when you try to rectify mistakes on their part. Totally uncalled for. Supply orders are initiated but to keep monthly supplies coming is next to impossible. They tell you what to expect by item and number per month but have received one monthly supply in January for a biweekly item and none since (it is April now). Look elsewhere for your CPAP needs!
by Disappointed and Sad xxx.xxx.154.179
April 06, 2017
I called today to reschedule my appointment and was put on hold twice for ten minutes each time, then disconnected. What is the best way to inform you of the need to reschedule on short notice if you won't answer the calls?
by Linda Hoffman xxx.xxx.109.203
June 19, 2015
I called what I thought was the local Apria office this morning at 10 AM to request an appointment to have someone look at my CPAP as it is starting to make unusual noise. I find that I was connected to some "customer service" that is not local. After answering a number of questions I was told that someone from the local store would have to contact me to make an appointment. Well gosh darn, that's what I thought I was calling about. When I complained about the "run around" I must have taken the guy off script as all he could do was start repeating himself.

Personally I would like to have a company that is local and can resolve my questions or issues or by golly make an appointment without being a go between. It may work well for Apria but this type of service doesn't work well for me.

I might add that in the past once you get in the door they are friendly and knowledgeable about their products. Ya just gotta get through the front door.
by Narcosleepy xxx.xxx.206.237
August 20, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.205.34
June 17, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
August 02, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
June 03, 2011
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider have bad breath?
Not at all, I didn't notice a smell.
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
April 16, 2011
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Map and Directions
2956 North Ave 3, GRAND JUNCTION, CO 81504