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Guilbeau Station Animal Hospital

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Guilbeau Station Animal Hospital
Guilbeau Station Animal Hospital
(12 Reviews)
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San Antonio, TX 78250
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Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Professional and direct
by Dave xxx.xxx.121.82
December 22, 2016
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
If I Had To
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Some
How would you rate your experience with this provider?
OK
Does the provider's staff try to accomodate your schedule when booking appointments
Not really
by Anonymous xxx.xxx.38.10
May 11, 2014
Were the kennels and holding areas clean?
Yes, they were spotless
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
by Anonymous xxx.xxx.100.242
November 14, 2013
Dr. Henry may be the bomb, but his staff and customer service **sorely lacks.** I have had one problem after the other with the left hand not knowing what the right hand is doing at this business. I've called and gone in for meds, appts., etc. and I'm told something different almost all the time. It just depends on who is working the desk as to what I'm told or the degree of inefficiency. The latest problem is that I called just before the New Year to inquire about the special for dental month. I thought dental month was in January. The woman who answered the phone told me it wasn't until February and to call (quote) "in a month" to schedule. I called today and was told they are booked up for the month and I should have made an appt. well in advance. Well, not according to the person I spoke with in late December. She had the opportunity to tell me I had to make an appointment well in advance. In fact, she could have offered to make the appointment the day I called, but she didn't and she didn't advise that I make it early. There certainly was no sense of urgency in her statement to call in a month. I've just had it with trying to become established with this office. It's just impossible. There is a huge disconnect between the quality of the doctors and the people they hire to staff the desk. Their employees should be trained and more informed and they need to provide accurate information to customers. It won't hurt this business to leave this review. Hopefully, the vets will realize they should focus more on the business end of their practice, which is the face of their business. I"m moving on. I can't do business with people who I feel could care less about me as a customer. I"m leaving a 1/2 star review because there is no option for zero stars.
by Lizzie xxx.xxx.51.106
January 29, 2013
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous xxx.xxx.36.137
October 01, 2012
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this veterinarian have a large selection of medication available for your pet?
Absolutely, they are always in stock and even offer flea medication by the month
Did you experience unnecessary pain during your visit?
No
by Anonymous
January 17, 2012
The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. This veterinarian is so great about sending reminders for pets annual exams and thanks to them I have never forgotten once. When I had to leave my pet here in overnight care I was so worried but they always called with follow-ups exactly as promised and even called more times than they said they would. They truly care about each of the animals that come into the hospital and treat them as all if they were their own.
by Anonymous
December 13, 2011
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did you feel safe in this provider's care?
Yes
Was this provider's office easy to locate?
Fairly Easy
Was this provider late to your appointments?
No, they were on time
by Anonymous
November 04, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
September 06, 2011
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Would you recommend this animal hospital to others?
I Already Have
Does this provider remember you by name?
Sometimes, but not always
by Anonymous
August 12, 2011
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Map and Directions
San Antonio, TX 78250