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Silver Springs Animal Clinic

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Silver Springs Animal Clinic
Silver Springs Animal Clinic
(3 Reviews)
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Mechanicsburg, PA 17050
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Consumer Feedback

(3 Reviews)
Service
2 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
I visited this location today after coming back from an event and experienced the worst customer service. Which surprised me after have a good experience, not a great one. I always try to give a location three visits before I make a choice about patronizing them.
My partner and I walked into the facility and wasn't even acknowledged by the woman who was on the phone. She didn't even take the time to look at us and give the "I'll be right with you look” when you know someone is busy.
We proceed to wait over 10 minutes till we are helped by a kurt young woman who states without saying hello, "I can help you over here."
So I review the bill shortly after I left to see two charges I did not know about on my bill. They were for some flea prevention that I was unaware was going to be administered to my two dogs. We use Frontline on both dogs and even did a reapplication before we took them to the location as a precaution.
I called at 10:30 regarding this issue, I was told that the office manager was busy and would get back to me when she could. This was a little of an insult as I was complaining regarding the customer service and this charge I was told about.
I received a call at 12:06 from Katie who is the office manager and come to learn was the cold individual who checked us out. I explained the situation and she handled it like the places that hide hidden fees. Instead of explaining well maybe we should let people know thank you for sharing. It was a complete matter of you signed, too bad so sad. To add insult to injury, I logically explained how I felt, and it came down to her calling me irrational. (Again how is your customer service not lacking, and even worse, this is from the office manager.) She constantly tried to deter the facts at hand and said you signed, nothing can be done it is policy.
So in closing rather than apologizing, which may I add, NEVER occurred in this conversation. They lost a good customer over $13.00, which could have been solved with a good apology.
by Anonymous xxx.xxx.39.162
May 20, 2013
A bit pricey, but not that unreasonable. A bit PC pushy about spaying and neutering if you are inclined not to do so. Vet did miss an obvious lump, which I disclosed to him when he was finished with the exam after which I was told it needed to be removed asap. Went for 2nd opinion and that vet actually found the lump and another one I had missed (as well as the previous vet at S.S.A.C.) I've decided to have the operation at the 2nd opinion. Rates were more reasonable. Otherwise, I never had a problem with S.S.A.C. They are clean, timely, always available, and courteous. Would recommend them.
by Anonymous
October 20, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider's staff friendly?
Yes
Does this provider have helpful information available online?
No, just a basic listings page
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous
August 11, 2011
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Mechanicsburg, PA 17050