Valley Brook Veterinary Hospital

Valley Brook Veterinary Hospital
Valley Brook Veterinary Hospital Fair Lawn, NJ 07410
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
If I Had To
Would you refer this provider to a family or friend?
Probably not
Were handicap accommodations well done?
Not really
Was this veterinarian compassionate when your pet was sick?
Not really, they didn't really seem to care that much.
by Anonymous xxx.xxx.175.96
August 12, 2014
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Does this veterinarian send reminder cards for your pets annual check-up?
They say they do but I've never received one
Was this provider's office easy to locate?
Fairly Easy
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.177.175
July 02, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous xxx.xxx.36.168
April 09, 2013
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.12.1
January 30, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.204.35
June 13, 2012
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this animal hospital use current and safe equipment?
Yes; the equipment is very advanced!
Does this provider offer any coupons, discounts or promotions?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
January 13, 2012
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you feel safe in this provider's care?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
January 03, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was the waiting area spacious?
Yes
Were the kennels and holding areas clean?
Yes, they were spotless
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
October 26, 2011
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