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Scenic Hills Veterinary Hospital

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Scenic Hills Veterinary Hospital
Scenic Hills Veterinary Hospital
(12 Reviews)
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Pensacola, FL 32514
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Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
My cat was very ill, before the last visit, Dr. Holly Bartels told me, if she gave her X-ray,she would die immediately. So, I had refused to give her X-ray. I really appreciated Dr. Bartels gave her some shots, helped me to have her one more week. I came back for her constipation a week after. Dr.Brittney Rose offered to do the X-ray, otherwise, she would not give her any treatment. Actually,she should know my cat would die if she gave her X-ray, but she still offered and wanted me to pay $150 deposit.I loved my cat so much, I would do whatever the doctor provided if I can have her few more hours or few more days. I paid the deposit. Five minutes after,she came back, showed me X-ray and told me that she refused to give her any treatment.Only choices were to put her down (so they could make money) or take her home. I chose to bring her home, I wanted to spend any minutes with her. Even she would die, I wanted my family with her. They handed me my cat immediately and gave me $50 back from the deposit and no return. My cat was breathing so hard, she came out the carrier toward to me and wanted me to help her. There's no one came out to help me. The only thing I could give her was holding her and telling her how much I love her.. Then she stopped her brreathing while I was holding her on my chest in the clinic. It was less than one minute right after they handed her to me. Dr. Rose knew she would die if she gave her X-ray. Why did she offer X-ray and shortened my cat's life? The only help I needed was keeping her alive for a short time and not shortened her life. No one returned to see my cat after they had money and handed me my very ill cat. They tried to make more money from my very ill cat,even on her very last minute. They were so CRUEL!! ALL FOR MONEY!!
by crying for my sweet cat xxx.xxx.198.64
August 25, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Yes, they called right on time
Were the waiting room chairs comfortable at this animal hospital?
Average
by Anonymous xxx.xxx.76.121
April 28, 2014
Did you feel that this veterinarian's pricing was fair?
No, It seemed a little overpriced
Were the waiting room chairs comfortable at this animal hospital?
Average
Did this provider have reasonable prices?
They were decent, but not very affordable
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Were the examining rooms clean and free of odor?
Sort of, I felt like they could be cleaner.
by unhappy dog owner xxx.xxx.85.245
March 14, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did this animal hospital use current and safe equipment?
Yes
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
by Anonymous xxx.xxx.55.178
October 29, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.155.2
August 27, 2012
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this animal hospital use current and safe equipment?
Yes
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
January 26, 2012
Does this provider promptly return your phone calls?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was this animal hospital's staff friendly?
Friendly Enough
Did this provider have reasonable prices?
Yes
by Anonymous
November 27, 2011
Did this veterinarian answer all of your questions?
Yes
by Anonymous
November 26, 2011
Were you able to relax during your appointment?
Not really, I was a little uneasy
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
September 20, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
September 12, 2011
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Pensacola, FL 32514