It is obvious that their office is cleaned regularly. It was fantastic. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. I recognized the shampoo and conditioner used at Modern Salon as some of the best brands on the market. They are used by the top stylists in the country.