JCPenney CO Inc - Salon

JCPenney CO Inc - Salon
JCPenney CO Inc - Salon River Hills Mall Mankato, MN 56001
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
My hair color appointment turned out to be a disaster. I showed them a picture of a red hair color that I wanted. When she was done my hair color was such a dark brown that it looked black! Absolutely no red. I came back to the salon to have it fixed. She used a stripping agent to lighten the very dark brown and then put some highlights in but when she was done I only a very few highlights and still no red...still looked awful...and they actually charged me to put in the highlights I needed because they screwed up major in the first place. I then had to go to a different salon to have further color correction.
Are you going to visit this provider again?
Absolutely
Has this salon ever cancelled your appointment on you last minute?
Yes, I'm never confident that my appointment will actually happen
Does the provider's staff maintain a professional appearance?
Definitely yes
Would you recommend this salon to others?
I Already Have
Did this salon prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
Were you able to find out the price of your beauty treatment over the phone?
Absolutely. They were happy to answer all of my questions
Did you leave the office feeling satisfied with your visit?
Completely!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider treat every client equally?
Yes, they don't show favoritism
Was this provider's staff friendly?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider's office easy to locate?
Fairly Easy
Good.
While I was there. They always listen to every question or concern I may have. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. They have the best service I’ve ever seen. I've always appreciated how reliable they are.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
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