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Woodbury Wellness Center

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Woodbury Wellness Center
Woodbury Wellness Center
(17 Reviews)
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2778 Country Club Dr Hampstead, NC 28443
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Consumer Feedback

(17 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
1.5 star average for Staff
Recommended
2 star average for Recommended
Value
2 star average for Value
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Does this provider treat every client equally?
No, they definitely favor certain clients
Was this provider's staff friendly?
Not Really
by A k h xxx.xxx.7.2
March 24, 2013
Spent a week there after total knee replacement surgery.

Even though they were in the middle of redoing the facility I found the room to be quite large and very clean.

Was surprised that there were no phones in the rooms and bringing a cell phone was a necessity. Also had to pay for TV service.

The only chair in my room was an old armless dinning room chair... they finally brought in an old dinning room chair with arms. Which when I had guests they even found it hard and uncomfortable to sit in, so I never sat in it.

I was admitted on a Saturday before noon, and even though they knew for a couple of days that I was coming they weren't prepared for me...
It took 5 hours for them to find me a walker and it was filthy, the grips were sticky and made my hands black.... and the physical therapist didn't arrive till early evening. She did make sure that even though the next day was Sunday she was there to start my therapy.

I found my Therapist and most of the staff (including housekeeping) to be very kind and helpful.

I was most upset by one of the "nurses" that dispensed pain medications...it was 5 days since my surgery and when, after 4 hours since my last dose of pain medications, I requested (as the Doctor prescribed) another dose, she told me that "You just had 10 mg of Oxycontin just 4 hours ago, don't you think 5mg is enough for now?" It was like she was telling me that if I took the 10 mg as prescribed I must be a drug addict! So, instead of doing what the Doctor told me to do to "stay ahead of the pain" I took the 5mg she offered.... well the pain got ahead of me! And it took days to "catch up" and I had to watch the clock and make sure I requested my drugs before the 4 hours, because they were usually short handed and sometimes it took 5 hours (+-) before I got my pain medicine!!! Not only that, because of the pain & swelling from not taking enough pain medication I couldn't do the physical therapy everyday, which is the reason I went there in the first place! So instead of staying the full two weeks I went home and got much better care!

One other thing, I am not a fussy eater and unfortunately because of my stay or a friend or family members stay, I have had and tasted many meals at several other hospitals, nursing homes, rehab facilitys up and down the coast. I understand serving under seasoned food, but the food there has to be the worst I have ever eaten! The first meal they offered me was fired stiff as a board fish, fried hush puppies, and some kind of unrecognizable fried veggie (yellow squash?) And come on... who puts pickle relish in pasta salad, ham salad and chicken salad sandwiches?

One last thing!
I received a bill for TV rental. Although the statement didn't say that, it just said "total amount due" I knew what it was for.
The statement date was 11/26/12 was mailed on 11/29/12 and I received it on 11/30/12. What is interesting is that at the bottom of the statement it says:
PAYMENT IS DUE BY DECEMBER 5, 2012
A $50 late fee will be added to accounts not paid timely
Today is Saturday December 1st, I just had major surgery can't drive yet, so it will be Monday the 3rd of December before I can get my check in the mail!
Does that mean if it doesn't get there before Wednesday the 5th they are going to charge me another $50? !!!! WHO DOES THAT?
$50 if they don't get it by They have got to be kidding!!!!

Hence the 1 star rating....
by Grandma xxx.xxx.192.2
December 01, 2012
Did you experience unnecessary pain during your visit?
A little, but it was bearable
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.192.2
November 30, 2012
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider use current and safe equipment?
Yes
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
December 31, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
December 27, 2011
Does this provider have a good professional reputation within your community?
Not really, it could be better
by Anonymous
June 20, 2011
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's office too loud?
No, it wasn't too loud
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Does this provider remember you by name?
Sometimes, but not always
by Anonymous
June 06, 2011
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Map and Directions
2778 Country Club Dr, Hampstead, NC 28443