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Waterview Hills Nursing Center Inc

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Waterview Hills Nursing Center Inc
Waterview Hills Nursing Center Inc
(13 Reviews)
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537 Rte 22 Purdys, NY 10578
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Consumer Feedback

(13 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
2.5 star average for Recommended
Value
2 star average for Value
Waterview Hills Review
• Stained, crusty sheets
• A used medical glove in the bottom drawer of the bureau.
• The hospital bracelet from the former patient was still on the top of the bureau, in plain site. Clearly this area had been “straightened” but definitely not cleaned.

This is how our saga began at Waterview Hills in Purdy’s and this is how is continued until I got to management and pitched a fit for my mother.
• It was clear by the pandemonium we encountered at arrival-yes; they were expecting us, the hospital called to say I was bringing my mother in, that this place was woefully understaffed.
• Inedible food. The pancakes needed a knife. The hot cereal was cold. The meager slice of meat was 80% fat and gristle.
o After complaining we were told that if Mom wanted to go downstairs to eat, e food was better. Or, in my words, residents are punished for staying in their rooms even though they pay the same.
o After complaining, the director of food service came to complain to my mother! How could she complain about hard pancakes, fatty meat, etc ad infinitum. If her food is cold she can ask to have it heated up! Really? This is the responsibility of an elderly woman just out of the hospital? I thought it was the responsibility of the director of food service.
 In the Waterview Hills brochure, Fine Dining is listed first. Hardly.
• It took 3 days from our initial request for a shower for my mother.
o We were told residents receive a shower every 3 days. So, if you ask after they’ve done the round of showers, you are out of luck.
 Mom had been in the hospital for a week with IV’s in both arms. She was looking forward to a shower.
• We were sold a room with a shared bath for 2. When we arrived it was a shared bath for 4.
o When my While this was remedied, it felt like bait and switch.
• Mother told an aide the bathroom was out of toilet paper,the the aide told my mother it wasn’t her job.
• No hangers in closet
o While this was remedied, they were expecting us.
• No pillows on bed
o While this was remedied, they were expecting us. Then we asked for 3, 45 days later, still only 2. Yes, it’s a small complaint, but compounded with everything else?
• No assistance upon arrival until I complained.
o I brought my mother in. No one directed us. I was pointed to her room. There was no welcome packet. It was worse than a Motel 6.
While Waterview “looks” pretty, landscaping, nice furniture and carpet, they are so understaffed it isn’t funny. If you hate your parent then this is the place for them.
by Chef Charlotte xxx.xxx.105.11
February 04, 2016
I was a resident here as was my father. The staff went above and beyond to make my stay as well as my father's as comfortable as possible.
by mamamia xxx.xxx.234.133
December 08, 2014
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did this senior care facility use current and safe equipment?
Yes, the equipment is very advanced!
Would you recommend this senior care facility to others?
I Already Have
by Max xxx.xxx.234.133
May 22, 2014
Were you able to relax during your appointment?
Not really, I was a little uneasy
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
by MOMON ARMONK xxx.xxx.63.162
November 07, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.0.117
June 05, 2013
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Was there annoying music playing while you waited or during your visit?
Yes, it was annoying
Did this provider use excessive foul language?
Yes! It was very unprofessional!
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
by Anonymous xxx.xxx.204.140
May 01, 2013
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Anonymous xxx.xxx.130.159
March 14, 2013
Is this business in a safe neighborhood?
No way!! Be aware it is very unsafe and I was scared
Was this provider late to your appointments?
No, they were on time
by Anonymous xxx.xxx.4.216
February 22, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Did this provider prominently display their diplomas or business license?
Absolutely not! I don't think they have one!
Does this provider remember you by name?
Never, they can't even remember throughout my appointment
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
by Kim xxx.xxx.86.4
January 30, 2013
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.184.19
October 10, 2012
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Map and Directions
537 Rte 22, Purdys, NY 10578