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The Inn at Freedom Village

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The Inn at Freedom Village
The Inn at Freedom Village
(5 Reviews)
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145 Columbia Ave Holland, MI 49423
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Consumer Feedback

(5 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Staff
5 star average for Staff
Recommended
3 star average for Recommended
My mom was there for rehab. Not enough staff to help with going to bathroom, therefore they made her wear depends, because no one could answer her ring in a timely manner. Not the friendliest or most caring people. The social worker was the worst. She was so rude and nasty. Would not recommend.
by clp xxx.xxx.212.111
September 11, 2020
They have inadequate staff and it was difficult to get help. Did not like the shared rooms, diet, and general atmosphere. We found a better facility and moved on.
by Bob xxx.xxx.112.241
October 02, 2015
I appreciate the great facility The Inn at Freedom Village offers. However, there are not enough staff to respond to the needs of patients who need immediate assistance to go to the bathroom, for them to receive their pain medication on time, etc. And when you check out of the facility, any medications you might have had with you when you came in can't be found when you check out. That to me is a great concern. Can you imagine being told they don't know where your medication is? And then there is the coercion that takes place to stay longer than what might be necessary. I realize this is a fine line, but ultimately they make more money when you stay. Lastly, we found that a paitent was moved to another room without notification to the family. So not only were items lost in the move that didn't get taken with, but family couldn't find the patient when they went to visit. I think administration has a long way to come to make me feel comfortable letting them care for my family 24 hours a day.
by Austacia xxx.xxx.42.21
March 13, 2013
Are you going to visit this provider again?
Sure
by Anonymous
November 14, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider use excessive foul language?
No
by Anonymous
November 06, 2011
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Map and Directions
145 Columbia Ave, Holland, MI 49423