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Stonehedge Health & Rehabilitation Center

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Stonehedge Health & Rehabilitation Center
Stonehedge Health & Rehabilitation Center
(10 Reviews)
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801 N James St Rome, NY 13440
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
1.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
I used to work there. Rather than my opinion I'll just give you facts. They knowingly hired a caregiver who freely admitted she had her children taken because she did nothing when her boyfriend held one child down while having another abuse them. A patient in her care then wound up with horrific bruises on her person. Another patient was left to battle a terrible fever without recieving proper care and died shortly thereafter. There is often 40 patients to one C.N.A. A blind women had her jewlery stolen. Abuse is rampant and even those caregivers who do do their jobs with proffessionalism and care are often subjected to apathy and hostility eventually causing them to leave the job.
by fedup xxx.xxx.55.42
February 12, 2016
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
by Shannon Marie Merrell xxx.xxx.202.161
May 11, 2014
Hell on earth. Was in there a few months ago for help walking. Not enough nurses and no knowledge about patient rights., They played so many games with my oxygen I almost died. They refused to keep it at the level the doctor ordered and I ended up in the Rome Hospital. I still have nightmares and wake up crying even tho I've been oCut of there for 6 months now,. Also they don't want to change your bed linen if it gets wet when you use the bedpan., Can'ttell you how many times I lay all night in a wet bed until change of shifts ... nobody comes when you ring the bell at night. Place should be closed. Not enough sheets or hospital gowns, 40 patients for every 2 nurses aides plus one nurse for the medical stuff. Stephan King would love the place.
by BigBird xxx.xxx.224.10
September 06, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.74.31
July 31, 2012
It's hell on earth.
by Runtheotherway
January 25, 2012
Does this provider always put the customer first?
Yes, they always put customers first
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was this provider's staff friendly?
Friendly Enough
by Anonymous
December 17, 2011
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider remember you by name?
No, I always have to remind them
Was this provider's office clean?
It was satisfactory
by Anonymous
August 15, 2011
Does this provider have helpful information available online?
Yes
by Anonymous
April 18, 2011
They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. Not only were they unwilling to seek any sort of advice from anyone else when they didn't have an answer for me, they highly discouraged me from seeking anyone else's opinion. I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable. There are thieves there who stole my moms clothes. They also changed her dressings improperly to the point of bleeding and they popped her stitches. They also left her in a wet diaper all night ,the next day she had caught a chill. The most recent one is that they were moving her in the hoyer lift and hurt my mom so badly that they packed her stomach with ice to try to stop the bleeding! For the Love of God DON"T send your loved ones here.
by Lonnie Bushnell
April 12, 2011
This place is horrible. Never put anyone you care about here.
by Ahier
February 15, 2011
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Map and Directions
801 N James St, Rome, NY 13440