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Stapeley In Germantown

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Stapeley In Germantown
Stapeley In Germantown
(11 Reviews)
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6300 Greene St Philadelphia, PA 19144
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Staff
4 star average for Staff
Stapley employees CNA not able to document duties they perform
one CNA assigned 12 patients on 8 hour shift
one CNA assigned to 4 patients that need feeding
patients not receiving hair cuts/hair wash/toe nails not cut/finger nails
not cut
CNA have to fill out patient menu sheet
when showering person to verify that you gave shower
CNA has to wait until another person present to verify?
No visits by dietary staff to visit patients, food poorly
prepared and items on menu mostly not available.
Patients don't have personal items soap .socks shoes clothes
Lack of or no bedding available e.g. sheets
Bed mattresses soiled
Poor housekeeping services
Failed inspections RE: fire alarm inspection last one Oct 2022
January 2023
by mary xxx.xxx.144.37
January 10, 2023
Was the office accommodating when booking an appointment?
Very good
Would you recommend this nursing home to others?
I Already Have
Did the staff help you feel comfortable when you called with questions or concerns?
Yes
Was this provider helpful about using your insurance coverage?
Somewhat
Is this provider willing to pursue advice from other providers when necessary?
Possibly
by Anonymous xxx.xxx.10.168
March 04, 2014
.
My aunt was a patient there for a while in the latter part of 2013 and had money stolen, was disappointed that there was no investigation or any
feedback about that incident at all. Her name is Gloria Neal also she
brought her personal phone there and it still has not been returned everytime i call there i can not get through to the nurse station. no answers the phone
by kareen childs xxx.xxx.20.13
January 09, 2014
I had several tours at Stapeley and was pleasantly surprised at how charming the building was. They are remodeling the building and it looks beautiful. The woman who did my tour and meetings was so nice and accommodating. She was helpful in explaining the process of finding a community for my mother and put us at ease. I highly recommend Stapeley because of the kindness of the staff and the experiences we have during this time. My mother is thrilled to be part of this diverse community and she is thriving.
by Amanda xxx.xxx.24.43
October 11, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.231.57
May 07, 2013
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Does this provider treat their staff well?
Not at all. I felt terrible for all the staff members
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Was this provider's office too cold?
Way too cold, I thought I would catch hypothermia
Does this provider treat every client equally?
No, they definitely favor certain clients
by Darren Reed xxx.xxx.61.249
March 11, 2013
Did this provider answer all of your questions?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.41.57
September 10, 2012
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all.
by jeanette xxx.xxx.87.136
March 15, 2012
I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. I was pretty surprised with how far away this business was from everything. It took me forever to get there and I kept getting lost.
by citykid4kids
January 21, 2012
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Would you refer this provider to a family or friend?
Yes
by Anonymous
December 19, 2011
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Map and Directions
6300 Greene St, Philadelphia, PA 19144