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Sea View Retreat

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Sea View Retreat
Sea View Retreat
(4 Reviews)
50 Mansion Dr Rowley, MA 01969
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Consumer Feedback

(4 Reviews)
Service
4 star average for Service
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Environment
4.5 star average for Environment
Hugely fraustrated. My family member stayed here for a few years. She died two and a half weeks ago. The jewelry was taken from my family member, the jewelry she was wearing when she died. She wanted to be buried in it. That has not happened. In fact I've called 6 times and have yet to be called back by any director or manager. We also never got her glasses or haring aids or dentures. All these items should have been with her for her wake. I called and called they just say sorry we don't have it. That is not good enough for a grieving family. I was told today to expect a call next week. That will make it three weeks after the death that I will hopefully get my first response to where her stuff is? Why she could not be dressed properly for her wake because of this, and why we have been treated like this just isn't a big deal. I assure you, having to go 2-3 weeks being fraustrated at this result....and just wanting a simple explanation or response...well I am blown away at how this has gone down. I am hugely disappointed in how seaview has handled the death of my family member. I don't think it would be possible to make our family feel more like this facility simply does not even pretend to care that the end of life procedure for a loved one. Stealing her jewelry. Not providing her glasses, dentures, hearing aids for wake and burial, well I just don't understand how that can happen. I guess we will just wait another fraustrating week to hopefully get our first answer from the director. Way to step up and take responsibility sea view. Absolutely I would consider going elsewhere in hindsight with a loved one. The way in which they treated my family member like her death didn't matter, and her items were inconsequential, I found severely insulting. The jewlery was not expensive, but it was hers. Given to her out of love. Now, most likely in an employees car. But who knows, they have still yet to even call back. "He will get back to you maybe beginning of next week". Great. Thanks for treating her like she mattered. A potential call back three weeks after her death. Consider our experience when picking a spot for your loved one.
by Mr disappointed xxx.xxx.154.105
June 25, 2014
Was it easy to make an appointment with this provider?
Yes
Would you recommend this nursing home to others?
I Already Have
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Were the restrooms well-stocked at this provider's office?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
by Megean xxx.xxx.153.118
February 20, 2014
I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.
by jerry xxx.xxx.201.46
November 23, 2013
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
September 02, 2011
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Map and Directions
50 Mansion Dr, Rowley, MA 01969