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Rowland Nursing Home

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Covina, CA

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Rowland Nursing Home
Rowland Nursing Home
(10 Reviews)
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330 W Rowland Ave Covina, CA 91723
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Was this senior care facility clean?
It was satisfactory
by Anonymous xxx.xxx.108.155
May 23, 2014
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by EG xxx.xxx.111.107
October 01, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Did you feel safe in this provider's care?
No, I was scared
Has this provider ever cancelled your appointment on you last minute?
They cancel on me all the time.
Would you recommend this nursing home to others?
Absolutely Not
by Anonymous xxx.xxx.21.128
July 05, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Are you going to visit this provider again?
Not if my life depended on it
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Did this provider prominently display their diplomas or business license?
No, I never saw one
by Anonymous xxx.xxx.1.94
May 20, 2013
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by SteveP xxx.xxx.92.252
February 16, 2013
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Has this provider ever cancelled your appointment on you last minute?
They cancel on me all the time.
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
by Sick xxx.xxx.122.154
November 01, 2012
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.52.54
October 16, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.205.2
July 07, 2012
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
September 29, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider's office clean?
Yes everything was neat and sterile
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous
July 03, 2011
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Map and Directions
330 W Rowland Ave, Covina, CA 91723