Rosewood Rehabilitation and Nursing

Wellness.com Featured Provider
Rosewood Rehabilitation and Nursing
Rosewood Rehabilitation and Nursing Office

(518) 286-1621

Fax (518) 286-1691 284 Troy Rd Rensselaer, NY 12144
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Our Mom was a resident at Rosewood Rehabilitation in Rensselaer, NY, until her recent passing.

First order of business is to thank you all of their staff; she was safe, well-cared for, and above-all, comfortable and happy there. My brother and I cannot thank them enough for that. They all took what for us was a new, chaotic, and frightening phase and turned it into something that was very palatable.

Please accept our sincere thanks and pass it on to your staff. Everyone I came into contact there was a consummate professional, warm, courteous, and showed great care for Helen. I know she had her moods, but she told us repeatedly that she really liked being there. I do not have everyone's email address (activities director, etc.), but please tell everyone on your staff: On those days where you're tired and burned out and you feel like maybe you're not making a difference...you're wrong. You made a huge difference in our lives, and we are forever profoundly grateful.
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
Was this senior care facility's staff friendly?
They were decent
How would you compare this senior care facility to other senior care facilities you have visited?
Fairly Average
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
Was it easy to find parking at this senior care facility?
No, I had to look for a parking spot for a long time
Was this senior care facility's staff friendly?
Yes
Was this provider compassionate to you and your situation?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Mostly
Did this provider seem knowledgeable and competent?
Yes
Was this provider's office clean?
It was satisfactory
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Would you recommend this nursing home to others?
Absolutely Not
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
Does this provider treat every client equally?
Sometimes, but not all the time
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Would you refer this provider to a family or friend?
No, I wasn't impressed
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Would you recommend this nursing home to others?
Yes
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider's staff friendly?
Yes, they went above and beyond
The office was very easy to locate. I didn't have any trouble finding it at all. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. It is obvious that their office is cleaned regularly. It was fantastic. I was confident that they were using the latest treatment methods.

To The nursing staff at Rosewood, especially Kim, was so loving and kind to my best friend Karen. She is now passed on but the staff made her last days comfortable and filled with love. Thank you to all the nurses, aides, dietitians, cleaning staff, you all were so supported of Karen. On her behalf I will not forget your kindness and love provided to her by all of you.

Karen's best friend,

Susan
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Primary Specialty

Nursing Home

Practice Rosewood Rehabilitation and Nursing