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Mount Royal Villa

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MOUNT ROYAL VILLA

North Royalton, OH

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Mount Royal Villa
Mount Royal Villa
(9 Reviews)
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13900 Bennett Rd North Royalton, OH 44133
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Expertise
3 star average for Expertise
Value
3 star average for Value
This place is on it's way back up to what it used to be. I been visiting my wife here every day for 7 years. I seen it at it's worse and it's best. It's moving in the right direction thanks to new management that is hiring a great staff. It's not perfect and never will be. But I'm happy to walk in there every day and see some great attitudes from staff and happy residents. Safe community too. Right near police and fire.
by joeg561973 xxx.xxx.232.249
October 26, 2018
Always under staffed the nurses are always polite and will do any thing they can . but the bosses treat them like dogs and disrespect them bring them down they work with no breaks ,lunch ,It is sad at the abuse they take keep there job
by mr, seen it all xxx.xxx.10.195
January 17, 2015
My aunt was at this nursing home for a few months. She waited over an hour AFTER she pressed the call button to go to the bathroom. This is uncalled for. The nurses will not do ANYTHING for patients unless its giving them their medication. You want the curtain pulled? Wait for the aide to do it. There were 2 wonderful aides that did everything with a smile and were just the best. They also need to do something about the food. I wouldnt feed that food to my dog. Pre packaged and gross! I would bring my aunt food as much as I could its discusting. Wouldn't put her back in this place for any amount of money!
by Judy Brown xxx.xxx.75.37
September 26, 2014
Currently have a family member in this nursing home on the medical, or first, floor. VERY disappointed in the lack of help from the financial department; said they would help with Medicaid ap but are always unavailable and do not return phone calls. Frustrating. Also, under staffed for the number of patients. Nursing staff very friendly and seem to care about the patients. Rooms are very small and crowded.
by Rebecca xxx.xxx.130.201
September 19, 2014
Would you recommend this nursing home to others?
If I Had To
Did this provider give the impression that they cared about your concerns?
Somewhat
Did a staff member acknowledge or greet you when you entered?
Definitely
by Anonymous xxx.xxx.161.142
February 27, 2014
Was this provider's staff friendly?
Friendly Enough
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider seem irritated to be working with you?
No, they were polite
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
by Anonymous xxx.xxx.29.91
January 19, 2014
Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They didn't help me as much as I was hoping and didn't answer all my questions. The office was easy enough to find. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. Had a family member in the facility ad I would never have them or anyone put in there again
by Gabrielle xxx.xxx.109.71
April 03, 2012
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous
January 06, 2012
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was the waiting area spacious?
Yes
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
October 30, 2011
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Map and Directions
13900 Bennett Rd, North Royalton, OH 44133