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ManorCare Health Services--Pottstown

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ManorCare Health Services--Pottstown
ManorCare Health Services--Pottstown
(10 Reviews)
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724 N Charlotte St Pottstown, PA 19464
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
This place is the most unorganized facility I have ever witnessed and I have worked in health care for
10 years. It is so sad to walk into a place to visit a loved one to find them in their feces, no eaten in days, no communication from the doctors and taking a DNR into not treating an illness. Staff goofing off and loud!! Always seem agitated when asked a question. False documenting on daily assessments. Constantly changing medications knowing she hasn't eaten in now a month. I would deff not consider this place for anyone.
by er_crabtree21 xxx.xxx.178.70
April 03, 2019
I was very well satisfied with their medical care which I received and their compassion for my well being.
by Rupert xxx.xxx.247.209
August 19, 2016
Of ur loved one needs to be here let them for as little as possable ! I was blessed to be a trained CNA! My fathers sheets where never washed ever ! I shaved him are family never spoke to there Dr. M Bryce bot his condition I wanted a neurophyche test done didn't get one ! The nurses couldn't do enough for u n my father most CNAs talked along the wall amongst themselves ! RUDE! N LAZY they would not want there father n dirty sheets or clothes unshaved n one more thing my dad is 79 years old n don't text two times there were text messages on his phone "whats up"
The Lord is watching any un honesty!!!!!
by DanaGallagher xxx.xxx.85.121
January 10, 2014
This facility was horrible. My loved one was here for 2 months and I was glad when we were finally able to get her transferred. They over medicate the residents and the staff seems annoyed when they have to respond to the call button. There were ants in the rooms and depending on which day it was the facility was not clean. Very few activities for the residents so they just sit in the halls all day. Th doctor's do not communicate with the family as to what is going on. To this day I am so sorry I selected this facility for my loved one. Of course during the initial tour they only show you the cardiac unit which is the best area of the facility. There are no phones for the residents on the second floor; of course this was not mentioned during the initial tour.
by Anonymous xxx.xxx.48.210
July 04, 2013
Were the restrooms clean at this provider's office?
No, they definitely weren't clean
Would you recommend this nursing home to others?
No
Did this provider's staff seem to respect him/her?
No, it was obvious the staff didn't think he/she was qualified
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Did you feel safe in this provider's care?
No, I was scared
by Anonymous xxx.xxx.234.149
May 17, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Bill xxx.xxx.167.137
September 06, 2012
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Would you recommend this nursing home to others?
If I Had To
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
December 07, 2011
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Did this provider rush your appointment?
No
Was this provider's office clean?
It was satisfactory
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Would you recommend this provider to others?
Absolutely Not
by Anonymous
June 09, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
June 02, 2011
Was this provider's office too cold?
No, it was fine
by Anonymous
May 15, 2011
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Map and Directions
724 N Charlotte St, Pottstown, PA 19464