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ManorCare at Palos Heights West

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Palos Heights, IL

ManorCare at Palos Heights

Palos Heights, IL
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ManorCare at Palos Heights West
ManorCare at Palos Heights West
(2 Reviews)
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11860 Southwest Hwy Palos Heights, IL 60463
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Consumer Feedback

(2 Reviews)
Service
2 star average for Service
Environment
2.5 star average for Environment
Expertise
3 star average for Expertise
Value
3 star average for Value
Recommended
1 star average for Recommended
Are you going to visit this senior care facility again?
Not if my life depended on it
Was this senior care facility clean?
It was satisfactory
by Anonymous xxx.xxx.238.245
March 31, 2014
My family and I feel horrible about the care that my mother received during the 3 weeks she was a resident of ManorCare of Palos Heights West. She went there for skilled nursing and rehabilitation due to having a stroke following back surgery . We experienced a nursing staff that was incompetent and negligent! The very first morning there she was not delivered a breakfast, and no staff member noticed. It went downhill from there. A response to her call button regularly took 20+ minutes. The final straw was when an incompetent CNA positioned my mother in a very precarious position to eat lunch, and left the room! With no back strength or control of the left side of her body, my mother fell off the bed and hit her face on the table on the way down, as well as injured her arm and hand. The nursing staff told us that they called the doctor on staff to see her, but when we spoke to the doctor, we found out that never happened! They proceeded to overmedicate her to quiet her down for the next couple of days. The nursing staff never had a chart of what medications and dosage she was given and when. Trying to get a nurse to provide any information was like pulling teeth. We have obviously moved our mother to a different rehabilitation center to not only prevent her from being mistreated but to give her a chance at recovering!
by LAK5433 xxx.xxx.151.194
September 18, 2013
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Map and Directions
11860 Southwest Hwy, Palos Heights, IL 60463