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Los Altos Sub-Acute & Rehabilitation Center

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Los Altos Sub-Acute & Rehabilitation Center
Los Altos Sub-Acute & Rehabilitation Center
(12 Reviews)
809 Fremont Ave Los Altos, CA 94024
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
This facility claims to provide comprehensive wound care. My fiance has lived there for over a year. He is paralyzed and needs help to turn every two hours. When he first went there, he had one small bed sore. Now it is larger than my fist and two more have developed. He complains all the time that the nursing staff do not do their jobs. They often don't respond to call lights for over an hour. He has reported that one nurse attempted to give him duplicate medication, another touched him twice with someone else's feces on her gloves, and they given him gowns to wear with bloody stains on them. We would not recommend this facility. The food is downright awful and pretty much only the administrators and a few nurses speak fluent English so communicating with the staff is difficult at best when you need to describe the help you need. The directors will also lie to you and then deny it and say you are the liar. About the only thing good about the place is its proximity to Stanford.
by unhappywithLosAltos xxx.xxx.167.38
August 22, 2014
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Did this senior care facility prominently display their credentials or business license?
Yes
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Does the staff at this senior care facility always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
by Anonymous xxx.xxx.57.187
August 05, 2014
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous xxx.xxx.133.149
April 14, 2013
Did this provider use excessive foul language?
Somewhat. It was a little excessive.
by Anonymous xxx.xxx.71.162
January 14, 2013
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
Does this provider have helpful information available online?
Yes
by Anonymous
January 18, 2012
Was this provider's staff friendly?
Yes
Does this provider remember you by name?
Sometimes, but not always
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous
December 20, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
December 11, 2011
Does this provider use current and safe equipment?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
November 30, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider seem up-to-date with the current advancements in their field?
Yes
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
October 31, 2011
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
by Anonymous
June 21, 2011
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Map and Directions
809 Fremont Ave, Los Altos, CA 94024