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Heritage Hall North Nursing Home

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Agawam, MA

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Heritage Hall North Nursing Home
Heritage Hall North Nursing Home
(12 Reviews)
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55 Cooper St Agawam, MA 01001
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
HERITAGE HALL IS A PLACE FOR REHAB, BUT THE SAD PART IS THAT THEY KEEP PATIENTS AS LONG AS THEY CAN BECAUSE THEY WANT MORE MONEY FROM THE INSURANCE COMPANIES. THE PERSONAL CARE IS TERRIBLE I WAS HERE FOR 13 DAYS AND NOT ONE SHOWER NOW THATS DISGUSTING. ONE REASON THEY HIRE THE WORST PEOPLE TO CARE FOR THE PATIENTS. I PERSONALLY WOULD NEVER EVER ALLOW MY FAMILY MEMBERS TO BE IN THIS AWFUL PLACE.
by JOE SPOT xxx.xxx.47.252
January 25, 2016
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Would you refer this provider to a family or friend?
Yes
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Anonymous xxx.xxx.191.127
January 31, 2014
They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time.
by Dennis Dymek xxx.xxx.28.32
January 07, 2014
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
by Anonymous xxx.xxx.210.243
September 30, 2013
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Would you recommend this nursing home to others?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this nursing home answer all of your questions?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Kim D xxx.xxx.130.54
June 22, 2013
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.12.59
April 08, 2013
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Was the waiting area spacious?
Yes
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
by Anonymous xxx.xxx.255.78
November 05, 2012
They paid attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was easy enough to find.

My relative has been in residence for a week now, undergoing rehab. I am hopeful he will be able to return to assisted living
by Mary Vaughn xxx.xxx.12.32
May 26, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.238.144
March 22, 2012
Did this nursing home answer all of your questions?
Some were answered
by Anonymous
January 12, 2012
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Map and Directions
55 Cooper St, Agawam, MA 01001