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Heartland Health Care Center--Props Oaks

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Heartland Health Care Center--Props Oaks
Heartland Health Care Center--Props Oaks
(9 Reviews)
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11375 Prosperity Farm Rd Palm Beach Gardens, FL 33410
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Consumer Feedback

(9 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
2 star average for Recommended
poor patient care. no communication between staff.
concerned people not properly informed about procedures policies.refusing to get patient to a dr.
by Diane Spero xxx.xxx.58.62
January 21, 2016
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
by Anonymous xxx.xxx.0.6
November 23, 2013
we brought my mom there to live permanently because she has Parkinson's well the Psychiatrist put her on Seroquel & Zoloft at the same time she was confused & he wanted to up the dose. the Doctors never came around when they were suppose too.

she said they pushed her down in bed a couple of times because she needed to go to the bathroom. the employees don't care. the talk sternly to the patients. I wouldn't recommend this place to anyone.
by Anonymous xxx.xxx.254.144
September 23, 2013
My mother went to Heartlands to recover after surgery. Unfortunately, I was not able to visit her and monitor the place. Friends that visited her daily reported to me that they would find her slumped in her wheelchair, and staff did not bother to rouse her. My mother was having trouble breathing and told the staff repeatedly. She was not taken seriously, and my feeling is Heartlands simply did not have enough qualified medical staff to properly evaluate her condition. My mother died in Heartlands after calling the nurse all night for help. The nurse told me he was the only nurse on duty for 100 patients, so he couldn't attend only to my mother! So please don't make the same mistake I did by sending my mother here. Stay far, far away.
by Aya xxx.xxx.110.56
April 02, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.224.34
September 10, 2012
Horrible!! It is ALL about the money for them. PLEASE...look after your loved one there, please make sure they are keeping them clean and keeping them active... because this place will not. They will let them sit and rot. Don't say you weren't warned!
PS - It is "just a job" to the actual hands-on caretakers, there are not enough staff for the amount of care that needs to be given to these poor sick people.
by Denise xxx.xxx.215.146
May 08, 2012
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
July 11, 2011
I have to say upfront that we didnt stay long enough to know the quality of care..so maybe
they had a good staff..but we won't ever know. Brought my father there from a hospital..he has dementia. Very institutional feeling...Being that he is susceptible to falling out of bed, we asked for rails to be put on the bed. They said they don't have any but they would put a pad on the floor just in case he fell out. We took my father out of there immediately.
by klysik
March 12, 2010
FOOD: Terrible

ARCHITECTURE: The building is in a good location. Exterior appearance is pleasing and interesting. Interior appearance is good, seamingly clean, no bad smells by visiting time, and no unpleasant cover-up smells. Interesting interior design but easy to get lost in until you become familiar with its interior corridors that branch out from a center desk area.

There are attractive "social rooms" with computers, flat-screen TV, and vending machine (with 75-cent items for the most part); not too expensive in my opinion.

They do not offer vitamins for patients as other similar facilities might, so bring your own.
Note: "Gardens Medical Center does provide vitamins for patients (upon request), but this facility is a hospital - not for rehabilitation.

PATIENT ROOMS: My over-all impression is that the rooms are in DIRE NEED OF UPDATING.
The patients rooms are on the SMALL side (not even large enough to permanently fit a chair for even one visitor at a time and chair had to be brought into the room from a common area room, then brought back again); some rooms had patient beds encroaching in the doorway.
Maybe these rooms were originally designed for only one patient (in which case they WERE ample), not so today with two and even three patients in each room.
- I was shocked to see broken closet doors that were long overdue for repair;
- cheap and old damaged dressers (chipped and peeling, etc.);
- old TVs and only one to a room (even though there is more than one patient in room).

I don't expect to see anything but the best in a facility such as this that is a "For Profit" facility. . . .


October 2009
by KELLI2L
October 03, 2009
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11375 Prosperity Farm Rd, Palm Beach Gardens, FL 33410