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HCR Manor Care in Willoughby

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HCR Manor Care in Willoughby
HCR Manor Care in Willoughby
(16 Reviews)
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37603 Euclid Ave Willoughby, OH 44094
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Does this provider have helpful information available online?
Yes
Would you recommend this nursing home to others?
No
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous xxx.xxx.232.35
December 18, 2012
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Are you going to visit this provider again?
Without a doubt!
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Mary xxx.xxx.210.87
November 18, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.140.242
September 10, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this nursing home answer all of your questions?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
January 06, 2012
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did this provider pressure you to purchase any unnecessary products during your visit?
Yes, I was pressured
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
by Anonymous
December 25, 2011
Was the waiting area spacious?
Yes
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Does this provider remember you by name?
No, I always have to remind them
Did this provider answer all of your questions?
Some were answered
by Anonymous
September 22, 2011
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Map and Directions
37603 Euclid Ave, Willoughby, OH 44094